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1-2-1 chat not working

Mellyy99Mellyy99 Posts: 81 Budding Regular
i just tried to get through and it just went to 'thanks for chatting with us' not sure why??

Comments

  • pandalover200pandalover200 Posts: 285 The Mix Regular
    Yep it has done that loads  for me at the moment I haven’t been able to use it since I joined 
  • LaineLaine Llama Mama Gone for GooPosts: 2,146 Boards Champion
    Ah that doesn't sound good! 

    @The Mix @Mike

    Hopefully it can get fixed soon :)

    🌈Positive thoughts🌈

    "What's gonna be left of the world if you're not in it?" ~ Bastille

    "Here's to the ones that we got
    Cheers to the wish you were here, but you're not" ~ Maroon 5
    Mike
  • Mellyy99Mellyy99 Posts: 81 Budding Regular
    yeah oh well..hopefully it gets fixed soon 
  • EleanorEleanor Living the Zen life 🧘🏼‍♀️ Posts: 724 Incredible Poster
    Hey @Mellyy99 @pandalover200, I know there has been a few issues of people trying to connect from outside of the UK. Are you both in the UK? 😄
    Alis propriis volat 
    Mike
  • pandalover200pandalover200 Posts: 285 The Mix Regular
    Eleanor said:
    Hey @Mellyy99 @pandalover200, I know there has been a few issues of people trying to connect from outside of the UK. Are you both in the UK? 😄
    I’m in UK
    Eleanor
  • Mellyy99Mellyy99 Posts: 81 Budding Regular
    Eleanor said:
    Hey @Mellyy99 @pandalover200, I know there has been a few issues of people trying to connect from outside of the UK. Are you both in the UK? 😄
    yeah i'm in the UK
    Eleanor
  • MikeMike Screen addict 🎮 LondonPosts: 2,661 Community Manager
    Thank you for flagging this @Mellyy99 and @pandalover200, and sorry that had issues.

    Just to be clear: you're both getting the 'thanks for chatting with us'? And when is that appearing for you? It would be useful to know, for example, if that's appearing once you've filled out your details, once you've connected, etc. Just so we can make sure we're looking into the right thing. :)

    In the meantime, you can also email the 1-2-1 team or give them a call. :star:   
    All behaviour is a need trying to be met.

    Avatar credit: Jim Cooke
  • pandalover200pandalover200 Posts: 285 The Mix Regular
    Mike said:
    Thank you for flagging this @Mellyy99 and @pandalover200, and sorry that had issues.

    Just to be clear: you're both getting the 'thanks for chatting with us'? And when is that appearing for you? It would be useful to know, for example, if that's appearing once you've filled out your details, once you've connected, etc. Just so we can make sure we're looking into the right thing. :)

    In the meantime, you can also email the 1-2-1 team or give them a call. :star:   
    Hi Mike 
    Thanks  for me  I fill out the details and press start chat and get it  then before I even get to speak to someone.
    I try at 9 pm and also 4 pm
    ok thanks 
  • Mellyy99Mellyy99 Posts: 81 Budding Regular
    Mike said:
    Thank you for flagging this @Mellyy99 and @pandalover200, and sorry that had issues.

    Just to be clear: you're both getting the 'thanks for chatting with us'? And when is that appearing for you? It would be useful to know, for example, if that's appearing once you've filled out your details, once you've connected, etc. Just so we can make sure we're looking into the right thing. :)

    In the meantime, you can also email the 1-2-1 team or give them a call. :star:   
    Yeah, I fill out the details and then that comes up straight away before I even speak to anyone. Thank you
  • MikeMike Screen addict 🎮 LondonPosts: 2,661 Community Manager
    Excellent, thank you both @Mellyy99 and @pandalover200. That's really useful.

    One final thing: what device/browser are you using? (e.g. Android and Google Chrome)
    All behaviour is a need trying to be met.

    Avatar credit: Jim Cooke
  • pandalover200pandalover200 Posts: 285 The Mix Regular
    Mike said:
    Excellent, thank you both @Mellyy99 and @pandalover200. That's really useful.

    One final thing: what device/browser are you using? (e.g. Android and Google Chrome)
    I use iPhone and safari 
    Mike
  • GreenTeaGreenTea ☕🌻☕ MidlandsPosts: 6,711 Master Poster
    I tried it @Mike , using Android - chrome. 

    The same night these too mentioned it. You fill out the form, it goes to the waiting page and then skips to "thank you for talking to us" or whatever that message is. 
    I haven't tried is since but might end up using it tonight if I can, ill come back to the thread and post if it worked out not

    The scars you can't see are the hardest to heal.     

    Astrid Alauda

    Mike
  • Mellyy99Mellyy99 Posts: 81 Budding Regular
    Mike said:
    Excellent, thank you both @Mellyy99 and @pandalover200. That's really useful.

    One final thing: what device/browser are you using? (e.g. Android and Google Chrome)
    I use google chrome on my Macbook 
    Mike
  • MikeMike Screen addict 🎮 LondonPosts: 2,661 Community Manager
    So it turns out our techies were already looking into this one. Basically, that message should be shown when a chat ends, but for some reason it's been showing it when the service is busy as well. So if you're using it within service hours (4pm-11pm) and you get this, it should just mean the service is busy, not that your session is over. We're also due to update this soon, so it may no longer be an issue. Do shout if it's something you're still running into. :)
    All behaviour is a need trying to be met.

    Avatar credit: Jim Cooke
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