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1-2-1 chat not working

Former MemberFormer Member Posts: 592 Incredible Poster
edited January 2023 in Help Desk
i just tried to get through and it just went to 'thanks for chatting with us' not sure why??
Post edited by JustV on

Comments

  • Former MemberFormer Member Deactivated Posts: 349 The Mix Regular
    Yep it has done that loads  for me at the moment I haven’t been able to use it since I joined 
  • Former MemberFormer Member Fruit loop Deactivated Posts: 2,762 Boards Guru
    Ah that doesn't sound good! 

    @The Mix @Mike

    Hopefully it can get fixed soon :)
  • Former MemberFormer Member Posts: 592 Incredible Poster
    yeah oh well..hopefully it gets fixed soon 
  • Former MemberFormer Member Living the Zen life 🧘🏼‍♀️ Posts: 1,989 Extreme Poster
    edited September 18
    Hey @Mellyy99 @Past User, I know there has been a few issues of people trying to connect from outside of the UK. Are you both in the UK? 😄
    Post edited by TheMix on
  • Former MemberFormer Member Deactivated Posts: 349 The Mix Regular
    edited September 18
    Eleanor said:
    Hey @Mellyy99 @Past User, I know there has been a few issues of people trying to connect from outside of the UK. Are you both in the UK? 😄
    I’m in UK
    Post edited by TheMix on
  • Former MemberFormer Member Posts: 592 Incredible Poster
    edited September 18
    Eleanor said:
    Hey @Mellyy99 @Past User, I know there has been a few issues of people trying to connect from outside of the UK. Are you both in the UK? 😄
    yeah i'm in the UK
    Post edited by TheMix on
  • JustVJustV Community Manager Posts: 5,579 Part of The Furniture
    edited September 18
    Thank you for flagging this @Mellyy99 and @Past User, and sorry that had issues.

    Just to be clear: you're both getting the 'thanks for chatting with us'? And when is that appearing for you? It would be useful to know, for example, if that's appearing once you've filled out your details, once you've connected, etc. Just so we can make sure we're looking into the right thing. :)

    In the meantime, you can also email the 1-2-1 team or give them a call. :star:   
    Post edited by TheMix on
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  • Former MemberFormer Member Deactivated Posts: 349 The Mix Regular
    edited September 18
    Mike said:
    Thank you for flagging this @Mellyy99 and @Past User, and sorry that had issues.

    Just to be clear: you're both getting the 'thanks for chatting with us'? And when is that appearing for you? It would be useful to know, for example, if that's appearing once you've filled out your details, once you've connected, etc. Just so we can make sure we're looking into the right thing. :)

    In the meantime, you can also email the 1-2-1 team or give them a call. :star:   
    Hi Mike 
    Thanks  for me  I fill out the details and press start chat and get it  then before I even get to speak to someone.
    I try at 9 pm and also 4 pm
    ok thanks 
    Post edited by TheMix on
  • Former MemberFormer Member Posts: 592 Incredible Poster
    edited September 18
    Mike said:
    Thank you for flagging this @Mellyy99 and @Past User, and sorry that had issues.

    Just to be clear: you're both getting the 'thanks for chatting with us'? And when is that appearing for you? It would be useful to know, for example, if that's appearing once you've filled out your details, once you've connected, etc. Just so we can make sure we're looking into the right thing. :)

    In the meantime, you can also email the 1-2-1 team or give them a call. :star:   
    Yeah, I fill out the details and then that comes up straight away before I even speak to anyone. Thank you
    Post edited by TheMix on
  • JustVJustV Community Manager Posts: 5,579 Part of The Furniture
    edited September 18
    Excellent, thank you both @Mellyy99 and @Past User. That's really useful.

    One final thing: what device/browser are you using? (e.g. Android and Google Chrome)
    Post edited by TheMix on
    Click here for everything you need to know about The Mix's merger
    All behaviour is a need trying to be met.
    The truth resists simplicity.
  • Former MemberFormer Member Deactivated Posts: 349 The Mix Regular
    edited September 18
    Mike said:
    Excellent, thank you both @Mellyy99 and @Past User. That's really useful.

    One final thing: what device/browser are you using? (e.g. Android and Google Chrome)
    I use iPhone and safari 
    Post edited by TheMix on
  • Former MemberFormer Member ☕🌻☕ Posts: 12,938 Born on Earth, Raised by The Mix
    I tried it @Mike , using Android - chrome. 

    The same night these too mentioned it. You fill out the form, it goes to the waiting page and then skips to "thank you for talking to us" or whatever that message is. 
    I haven't tried is since but might end up using it tonight if I can, ill come back to the thread and post if it worked out not
  • Former MemberFormer Member Posts: 592 Incredible Poster
    edited September 18
    Mike said:
    Excellent, thank you both @Mellyy99 and @Past User. That's really useful.

    One final thing: what device/browser are you using? (e.g. Android and Google Chrome)
    I use google chrome on my Macbook 
    Post edited by TheMix on
  • JustVJustV Community Manager Posts: 5,579 Part of The Furniture
    So it turns out our techies were already looking into this one. Basically, that message should be shown when a chat ends, but for some reason it's been showing it when the service is busy as well. So if you're using it within service hours (4pm-11pm) and you get this, it should just mean the service is busy, not that your session is over. We're also due to update this soon, so it may no longer be an issue. Do shout if it's something you're still running into. :)
    Click here for everything you need to know about The Mix's merger
    All behaviour is a need trying to be met.
    The truth resists simplicity.
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