Counselling

Former Member

Why is'nt it showing time slots when it says to choose one?🤔

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Former Member

It wouldn't let me do it either, I think its full at the moment

Former Member

I don't think it's because it's full otherwise it would say it wasent taking refferals atm like it usually does.

Former Member

The time slots are showing now.

Former Member

Thanks

JustV

Hey @Past User.

I checked in with our counselling team about this.

If no time slots are showing, it means nobody is available. Best thing to do is keep checking back in and some slots will open up. Sometimes people don't show and times become available last minute as well.

Former Member

I waited for 12mins for my booked session but my counsellor didnt pick it up🤔

Aoife

Hey @Past User I'm sorry to hear your counsellor didn't pick up for your session today. It sounds like you've been waiting a few weeks for your counselling to start and it can be really tough when you're hoping to get some support but it doesn't work out. Do you have an email for the counselling team you can contact to let them know what happened? They should hopefully be able to reschedule this session for you soon.

I hope you're doing okay today. We're all here for you if you'd like to talk to us about anything on the boards. Chat is also open tonight too

Former Member

Yeah I arranged these sessions a few weeks ago and chose the nearest time slot which should of started today.

Yeah I have an email for them. I emailed them earlier.

Lauren223

Hey @Past User,

Just echoing what has been said, really sorry to hear that your counsellor didn't pick up your session, it's always rubbish when these things happen! Over Christmas, our counsellors take breaks, so that may be why it didn't happen, although you should be able to get a session added to make up for the one missed. It doesn't change what happened, but you will get your sessions and we're available here too if you ever wanted to talk

Lauren

Former Member

I didnt pick the time slot for Boxing day though. It was one that said was available and they still never turned up.

Former Member

Let's see if I get my first session today which I should of had last week.

Former Member

Nope my counselor didnt turn up again! Who can I contact apart from counselling@themix because I have already emailed counselling@themix 3 times now and they havent evan emailed me back!

[edited by moderator to fix link formatting]

JustV

@Lubna said:

Nope my counselor didnt turn up again! Who can I contact apart from counselling@themix because I have already emailed counselling@themix 3 times now and they havent evan emailed me back!

[edited by moderator to fix link formatting]

Thanks for raising this again Lubna. Totally hearing how frustrating this is.

I've closed this thread and we'll drop you a PM to explore what's happened.