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The Mix services over Christmas

TheMixTheMix Posts: 3,118 Boards Guru
edited December 2020 in The subforum of Christmas Past
***This may change but we'll keep this post updated with the latest***

Howdy everyone,

Here is a breakdown of what services The Mix is running over Christmas and New Year.

Discussion Boards
Open as usual
The Mix will not be monitoring PMs from the 23rd until New Year

Group Chat
Breaking for two weeks on Monday 30th December, resuming Monday 13th January
Otherwise, running as usual

Helpline
Open as usual, 4pm-11pm every day

Counselling
Service running as usual

Crisis Messenger
Open as usual

Feel free to post below if you have any questions or if anything isn't clear.

Mike & the team :star:
Post edited by JustV on

Comments

  • DancerDancer Community Champion Posts: 8,104 Legendary Poster
    I have a question. Why does group chat stop for 2 weeks in the winter but only 1 week in April and August? I understand that it is most likely because of the volunteers wanting family time. But I am still just curious.
    "There's a part of me I can't get back. A little girl grew up too fast. All it took was once. I'll never be the same." ~ Demi Lovato
    "The way that I have found the light in my life is through the expressive arts because I know that I will be accepted for the way I am." ~ Me
    "I'm going to get strong again and see you soon. " ~ Anonymous 
  • JustVJustV Community Manager Posts: 5,592 Part of The Furniture
    Kasa2103 said:
    I have a question. Why does group chat stop for 2 weeks in the winter but only 1 week in April and August? I understand that it is most likely because of the volunteers wanting family time. But I am still just curious.
    Great question @Kasa2103. This actually begun as a one-off thing, but we decided to do it again this year and it's likely to become the regular pattern - 2 weeks in January, 1 week in April and 1 week in August.

    Generally, December-January is the busiest time for staff and volunteer teams. Lots of people have holiday booked and there's generally less people and time available to keep everything running. It's rare we have more than one staff member around over the Christmas week, and we can't support our volunteers as well as we'd like to when we're that thin on the ground. In April and August, generally we don't have the same drop in capacity.

    With it being the transition to a new year, it's also the prime time for staff and volunteers to reflect on the year and have a bit of a reset. We deliberately try and put a bit more into the discussion boards around that time to compensate. :)

    Does that make sense?
    All behaviour is a need trying to be met.
    The truth resists simplicity.
  • JustVJustV Community Manager Posts: 5,592 Part of The Furniture
    Just bumping this. :)
    All behaviour is a need trying to be met.
    The truth resists simplicity.
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