You may be asked to reset your password when you try to login. This is part of a system update and is genuine, so it's safe to go ahead and do that. If you no longer have access to the email address you used to register, please email us at [email protected] rather than creating a new account. Apologies for the inconvenience.
How to use private messages
Once you've registered and got involved in the community by posting a bit, you'll get your own private message inbox.
Note: if you signed up to the old boards and had private messaging there, you should have it here too
What are private messages?
Private messages (often shortened to PMs) are threads that can only be seen by you and the other person/people included in them. Think of them like a WhatsApp thread or group.
Why use private messages?We strongly encourage everyone to have conversations on the main boards where everyone can get involved. That's where you're most likely to get support and input you're looking for
But, if you need to get in touch with The Mix staff privately, you can use private messages to drop us a line. This could be for a number of reasons, such as wanting help writing a thread, feeling worried about something or someone in the community, to report something that breaks our guidelines and so on
If you've been sent a private message by someone else that breaks our guidelines or makes you feel uncomfortable for any reason, you can let us know by adding us to the message using the Add people to this conversation option.
How can I check and send private messages?
Private messages are available once you've registered and started posting. Although there are some exceptions. For example, we tend to disable private messages for members that use them to break guidelines (such as sending spam messages).
You can preview your inbox by hovering over (desktop) or tapping (mobile) the in-tray icon in your user settings at the top right:
From there you can either click into any messages you have or send a new message. To send a message to us, just click New Message and then in the Recipients field, start typing: The Mix. An auto-suggest box will pop up
and you should be able to just click (or tap) on 'The Mix'. Then, type your message and press Start Conversation when you're ready.
Note: you can also access your inbox from your profile page:
And you can also send someone a message from their profile page.
How can I delete private messages?
It's not possible to delete private messages, because doing that would mean also deleting it for the other person/people involved. However, you can simply leave a private message thread.
You can do this by heading to the private message in question and hitting the 'Leave Conversation' button:
This button is on the right if you're using a desktop/laptop and underneath the message if you're on mobile.
How much space does my inbox have?Once you have your inbox, you get unlimited space to store messages
We're Mike, Italia and Ed - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.