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AngelIsMe21AngelIsMe21 The Mix convertPosts: 132 Settling in
Saw this screen name on a thread which had been closed on one of the forums (Home Law and Money one I think it was) and The Mix closed it after saying this user is no longer around on the forums. How do they know?

How do The Mix know when people stop using their accounts altogether? Why do they close the threads of such users?

NB..That is just one example above.

Comments

  • ShaunieShaunie Posts: 12,304 Born on Earth, Raised by The Mix
    I think I read what you’re talking about. I think maybe they close the thread when is a while ago & a few months & maybe they know not around cause The mix stopped access for that person for whatever reason. Dunno. Or something like the user hasn’t logged in for a while
    Apologise for your mistakes not your feelings. 
  • AngelIsMe21AngelIsMe21 The Mix convert Posts: 132 Settling in
    That makes sense Shaunie. But surely they cannot close threads or assume users aren't around on the boards anymore as they may just be taking a break.
  • The MixThe Mix The Mix HQPosts: 2,600 Staff Team
    Thank you @Shaunie! That's right, we tend to close threads that are a couple of months old. This is mainly because people could be in a different place in their life so posting in old thread could bring back memories of a time when they were struggling.

    In terms of how we know when someone has stopped using their account, members can send us a private message so we sometimes have information about these things :)

    Hope that all makes sense! Let us know if you have any other questions at all :)

    - Aife
    We're @Mike, @Connor, @Emma_, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • AngelIsMe21AngelIsMe21 The Mix convert Posts: 132 Settling in
    Do you ever remove members which is how you know they're not on the boards anymore or do you assume that if they've not been on for a couple of months they just don't want a break?

    I'm just curious as to how it works is all :)
  • The MixThe Mix The Mix HQPosts: 2,600 Staff Team
    Hey @AngelIsMe21

    We can't comment on individual members, but if someone isn't following any of our boards guidelines then we might remove their access. You can read more about this on our guidelines thread over here. :)

    Members can also send us a private message to let us know they are on a break or won't be around for a while. We also have threads that were made over 10 years ago and from time to time these get posted in too. In these cases we assume the original posters aren't active on the boards anymore :)

    - Aife
    We're @Mike, @Connor, @Emma_, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • AngelIsMe21AngelIsMe21 The Mix convert Posts: 132 Settling in
    It's strange for people to post on very, very old threads though. Surely they'd look at the last date of a post before posting?😂

    thanks for your help Aife😀
  • The MixThe Mix The Mix HQPosts: 2,600 Staff Team
    Hey @AngelIsMe21[/USER] & [USER="96903"]Shaunie

    I've just removed both of your posts on this thread as we can't comment on individual members posting. I should have mentioned that in my previous reply that I'd taken down Shaunie's reply! Sorry about that :p

    That's a good question about people posting on old threads. Sometimes when someone is Googling for something they are looking for support about, it links to old threads on our forum which is how they find them :). I guess for newbies they might not know about posting dates or notice them on a thread. Also in sub-forums like our Home, Law & Money one, they aren't posted in as much so it's quite easy to find an old thread if you scroll back through even a few pages. :)

    Glad I could help! Do let us know if you have any other questions at all. :)

    All the best,

    - Aife
    We're @Mike, @Connor, @Emma_, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
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