Home Student Life

How to complain about your learning provider?

AidanAidan Clever idiotPosts: 2,982 Boards Guru
Hey folks!

So some context (it's the same as the 'free lega advice' thread):

I took an online-learning access course, it was a lot of money so I was paying for it in monthly instalments.
I was having lots of problems with my online-learning access course, my complaints weren't being handled- and the straw that broke the camel's back was one particular set of feedback for my unit that was useless and I couldn't use to improve my work at all. So I failed that one unit and now the rest of the course is pointless anyway as I won't have the amount of credits to go to uni.

I wanted to cancel my course, but they wanted to charge me a lot of money for it (half the value of my full course). Not fair, I said, considering my complaints haven't been heard and they are the reason I want to cancel my course. I took some consumer advice, who suggested I try and negotiate a more fair fee. The college responded saying the fee was non-negotiable.

Does anybody know who you can complain to about a private learning provider? I'm not sure if it'd still be ofqual, but there has to be some sort of regulator.

I wanted to complain about my online-learning course itself, and then complain about how the provider dealt with my complaints that they handled (or didnt handle lol), and then complain about their cancellation fee which consumer advice has been telling me probably breaks consumer law :)

Thanks!
but idk tho

Comments

  • AidanAidan Clever idiot Posts: 2,982 Boards Guru
    I left them a bad review and now they wanna talk to me, bit sus :lol:
    but idk tho
    Zen
  • ZenZen Living the Zen life 🧘🏼‍♀️ Posts: 1,948 Extreme Poster
    @Aidan I am loving watching it, please keep up updated 🤣
    Alis propriis volat 
  • AidanAidan Clever idiot Posts: 2,982 Boards Guru
    No worries I'll keep you posted :lol:

    So a manager (ooh, fancy) has emailed me being uncharacteristically nice so we'll see how this goes!
    but idk tho
  • ZenZen Living the Zen life 🧘🏼‍♀️ Posts: 1,948 Extreme Poster
    Oooo @Aidan is he going to sort it out?
    Alis propriis volat 
  • LaineLaine Fruit loop Gone for gooPosts: 2,761 Boards Guru
    Hope you appreciate the meme Aidan they say laughter is best medicine aha 

    Sorry to hear all the rubbish they're putting you through it's really unfair and I hope something can get sorted.

    I don't know much but I know you can also complain higher than the "college" if you look it up on gov website https://www.gov.uk/complain-further-education-apprenticeship :)

    🌈Positive thoughts🌈

    "This is my family. I found it, all on my own.
    It's little, and Broken, but still good. Yeah. Still good." ~ Stitch

    "Lately, I've been struggling with all the simple things in my life" ~ Cian Ducrot

    "I don't know if it's because my heart hurts or I'm insecure" ~ Juice Wrld
    Past UserZen
  • AidanAidan Clever idiot Posts: 2,982 Boards Guru
    Thanks guys!

    And @Laine with the among us memes :lol:

    I think I can only reply with a meme too


    but idk tho
    Laine
  • LaineLaine Fruit loop Gone for gooPosts: 2,761 Boards Guru
    Whoa it's awesome he'll waive it all! In return for a deleted review i assume. Nothing is free 😂

    🌈Positive thoughts🌈

    "This is my family. I found it, all on my own.
    It's little, and Broken, but still good. Yeah. Still good." ~ Stitch

    "Lately, I've been struggling with all the simple things in my life" ~ Cian Ducrot

    "I don't know if it's because my heart hurts or I'm insecure" ~ Juice Wrld
  • AidanAidan Clever idiot Posts: 2,982 Boards Guru
    Now now, I don't tolerate bribery of any sort! Unless the price is right ;)
    but idk tho
  • ZenZen Living the Zen life 🧘🏼‍♀️ Posts: 1,948 Extreme Poster
    @Aidan So you don't have to pay anything? 
    Alis propriis volat 
  • AidanAidan Clever idiot Posts: 2,982 Boards Guru
    @Eleanor not in money, just in morals but who has those anyway? :lol:
    but idk tho
  • ZenZen Living the Zen life 🧘🏼‍♀️ Posts: 1,948 Extreme Poster
    @Aidan winning! 
    Alis propriis volat 
Sign In or Register to comment.