Update on technical issues

The MixThe Mix Posts: 2,270 Community Managers
Morning everyone,

We thought we'd post an update on the technical issues with group chat. You might be wondering what the flip is going on - group chat almost never gets cancelled and then it happens three times in two weeks?!

Yep, we're feeling that frustration too. It's really not ideal and it never feels good not to be able to provide those spaces when you need them. The technical issues that have prevented us from running group chats recently are unfortunately not things The Mix has much control over, but we have been reassured by the people who do have control over them that everything is being done to make sure it doesn't keep happening.

Thank you to those of you who have been helping us identify those issues, provided screenshots, and let us know when other services have been down as well - that stuff is super helpful. You've been very patient with us, and we really appreciate how we can have problems like this and you folks make the best of the situation. :)

We'll keep you posted on any updates, but all going well, group chat will be running as normal on Sunday.

Mike & the team
We're @Aife@Mike, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.

Comments

  • JellyelephantJellyelephant Noob Posts: 534 Extreme Poster
    I miss chat I was lonely last night lol (totally wasn’t your fault though guys!) hope everything works on Sunday COs chat is like the only social interaction I can actually cope with lol 
    The Mix
  • AidanAidan Clever idiot Posts: 1,129 Fanatical Poster
    I look forward to Sunday's chat!
    3.6, not great, not terrible
    The Mix
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