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Where to make a complaint about information a website?
Former Member
Posts: 1,876,323 The Mix Honorary Guru
I just bought a mobile phone online from one of the UK's biggest Supermarkets.
Overall I got a good deal on the actual handset BUT one of the main reasons I bought the phone from this company was because their website clearly stated that for £2 a week you get unlimited internet on the phone.
After having the handset delivered the booklet that came with the phone states it's Unlimited BUT with a 100MB "Fair Usage" limit and what is worse when you then go to register your purchase online (which you can only do after actually buying the handset) it says just 50MB "Fair Usage" limit.
To me the word Unlimited means without limit - 50MB or even 100MB is nowhere near what I'd call unlimited.
The phone I bought has SatNav and for £2 a week it would have been good to use that for traffic updates, Instant Messaging, FaceBook, etc and not to worry about the data costs - I feel like I've been totally mislead, especially since all these fair usage limits are only menioned in plain sight after you have made your purchase and taken the product home.
I really want to complain to some official department over the use of the word Unlimited - because it's a full on lie to use such a word to sell a product.
If they simply said for £2 a week you get 100MB or 50MB of data usage then it's open, honest and straightforward.
Overall I got a good deal on the actual handset BUT one of the main reasons I bought the phone from this company was because their website clearly stated that for £2 a week you get unlimited internet on the phone.
After having the handset delivered the booklet that came with the phone states it's Unlimited BUT with a 100MB "Fair Usage" limit and what is worse when you then go to register your purchase online (which you can only do after actually buying the handset) it says just 50MB "Fair Usage" limit.
To me the word Unlimited means without limit - 50MB or even 100MB is nowhere near what I'd call unlimited.
The phone I bought has SatNav and for £2 a week it would have been good to use that for traffic updates, Instant Messaging, FaceBook, etc and not to worry about the data costs - I feel like I've been totally mislead, especially since all these fair usage limits are only menioned in plain sight after you have made your purchase and taken the product home.
I really want to complain to some official department over the use of the word Unlimited - because it's a full on lie to use such a word to sell a product.
If they simply said for £2 a week you get 100MB or 50MB of data usage then it's open, honest and straightforward.
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Comments
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gotta agree, unfortunately i dont think you've got a leg to stand on in this case
Actually you are kinda of correct - as fair usage is hidden under firefox
Btw, somebody has nicked my name :-P
Precisely. And it shouldn't be used in advertising.
I'm on T-Mobile PAYG, and they advertise unlimited internet. Limit is 40mb per day. Not that I'm complaining - it's plenty. But certainly not unlimited...
ETA: Just checked the website and I'm right.
I thought that Nick it back QUICK...
Xx
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Imagine it with a tangible product:
Shampoo X does not make your hair fall out*.
*Shampoo X makes your hair fall out.
Aye, same here, hense why I went with plus.net, one of the only providers I can find who do not limit an unlimited account, aka no FUP.. however they do traffic shape P2P traffic during peak hours which I do find is fair.