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supermarket have charged me twice?
BillieTheBot
Posts: 8,721 Bot
errr yeah
i've just checked my bank balance and it looks like i was charged twice for my shopping!
there was a problem with the bank card machine but i was told that it had definately not gone through the first time round.
but it must have done.
the supermarket happens to be asda. how would i go about getting a refund? would i just go to the customer service bit in the store?
i really need the money back will they give it me back?
i've just checked my bank balance and it looks like i was charged twice for my shopping!
there was a problem with the bank card machine but i was told that it had definately not gone through the first time round.
but it must have done.
the supermarket happens to be asda. how would i go about getting a refund? would i just go to the customer service bit in the store?
i really need the money back will they give it me back?
Beep boop. I'm a bot.
0
Comments
Friend of mine from Tesco's said theyd rather hand out refunds straight away than had to deal with angry customers so it might be the same with asda, being a big supermarket
you need to print a copy of your bank statement and take your receipt from the shopping into store, take it to the customer service desk and explain whats happened. i dealt with the same thing tonight though and we had to ask the lady to come back in 10 days to make sure the money hasnt been refunded. but they will take the transaction details and look it up on their computer to check it. you'll definitely get your money back cos they'll be able to tell its the same amount gone through twice. but it might not be straight away. x
Did they give you a receipt for the cancelled transaction? They normally do...
Sometimes the money is "pegged" from your account, but not actually removed until they follow the transaction through. Chances are it's just that, and your balance will return to normal soon...
I like your word "pegged" there. Sounds better than "earmarked".
God I throw the reciept as soon as I get it and I've got 3 years worth of bank statements I have never opened...it's too depressing
I've never had this I don't think but im sure if you go in and explain they will give you the money back
click - no, they didn't give me one of those. the guy on the till just told me it didn't go through.
ff - i shopped there yesterday in the afternoon. its lucky i've still got the receipt really. i never normally keep them. i don't know for sure its gone out of my bank account yet but its DEFINATELY come out of my available balance.
if it has come out twice, should i just wait 10 days or should i pop in and have a word so they are aware that its happened?