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Security gone mad? Halifax online service
Former Member
Posts: 1,876,323 The Mix Honorary Guru
I've got a bone to pick with them. They're a bit rubbish online. Whereas barclays give you a username, a 5 digit numerical pin, and a secret word where they ask for certain letters (like the 2nd and 8th, for example) - Halifax are rubbish.
You have to enter a username, which it never remembers, so I've remembered it of by heart even though it's one of those jsmith124235635764572451234 jobbys. Grr. Then password. Mine was insecure; so I changed it. Finally. You have to go from the main page to 'online services' then 'change password', but because there's so much spam for loans i didnt know what the online services meant.
Ok, there's two down, but then they ask you a simple question, like your mothers name, first school, etc. - thats ok too.
So I'm in, want to open a websaver account. 5% APR. I click on it, but then they want me to tell them my name and stuff :eek2: I'm already signed into the account?? They then say they need my password. So I put it in. Guess what?
It's a different password. I have an 'account password' and a 'web password' and god knows how many and it just says 'password'. So obviously, I locked out my account.
So how many numbers do you have to remember?
Barclays
PIN, 5 digit online PIN, secret word
Halifax
PIN, username, password, personal info, telephone passcode, 'secret password' which I have no idea what it is
(a name or a place, apparently) etc.
Doing my nut in now. I couldn't even ask the guys at student loan company a while back if I had given permission for my financial information to be shared, because he asked me as a security question what was the other female contact other than my mum, it was my aunt, then he wanted her address - who here can remember their aunts address???
Seriously, the sooner everything goes fingerprints the better. I have to wait now for Halifax to send me a new password. Might be better off just going back to barclays. Halifax said when I joined up they were going to set up a new online interface, but it's still as old as feck, doesn't work properly, I mean don't take my word for it: https://www.halifax-online.co.uk/_mem_bin/formslogin.asp look
grrrrrrrrrrr :mad:
You have to enter a username, which it never remembers, so I've remembered it of by heart even though it's one of those jsmith124235635764572451234 jobbys. Grr. Then password. Mine was insecure; so I changed it. Finally. You have to go from the main page to 'online services' then 'change password', but because there's so much spam for loans i didnt know what the online services meant.
Ok, there's two down, but then they ask you a simple question, like your mothers name, first school, etc. - thats ok too.
So I'm in, want to open a websaver account. 5% APR. I click on it, but then they want me to tell them my name and stuff :eek2: I'm already signed into the account?? They then say they need my password. So I put it in. Guess what?
It's a different password. I have an 'account password' and a 'web password' and god knows how many and it just says 'password'. So obviously, I locked out my account.
So how many numbers do you have to remember?
Barclays
PIN, 5 digit online PIN, secret word
Halifax
PIN, username, password, personal info, telephone passcode, 'secret password' which I have no idea what it is
(a name or a place, apparently) etc.Doing my nut in now. I couldn't even ask the guys at student loan company a while back if I had given permission for my financial information to be shared, because he asked me as a security question what was the other female contact other than my mum, it was my aunt, then he wanted her address - who here can remember their aunts address???
Seriously, the sooner everything goes fingerprints the better. I have to wait now for Halifax to send me a new password. Might be better off just going back to barclays. Halifax said when I joined up they were going to set up a new online interface, but it's still as old as feck, doesn't work properly, I mean don't take my word for it: https://www.halifax-online.co.uk/_mem_bin/formslogin.asp look
grrrrrrrrrrr :mad:
0
Comments
HSBC works too, IB number and a security number that it only ever asks you for part of.
I only signed up with them for the big interest free overdraft, but when I phoned up for it, they wanted my 'password'. Enigmatic password. Customer service isn't great, they seem a bit rude, talk down to ya like.
Should have just gone on webcam and shown them my passport
They won't even talk to you over the phone about it either you have to do everything on line. Thankfully all my other halifax accounts are all nice and easy to understand and can be sorted out over the telephone.
I did have a Barclays online account but I found they weren't as good as HSBC and they didn't give me a huge 0% overdraft which increases every year without me asking for it