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Retaining customer cards...
Former Member
Posts: 1,876,323 The Mix Honorary Guru
in Work & Study
Its great isnt it! :hyper:
For those who dont know, if you are serving someone on the till and they try to pay by card but there is a problem with the it, the till will flash up saying 'declined' and sometimes ask the server to retain the card - If this happens, the card gets sent off and the server receives a cheque for £50 a few weeks later.
Has happened to me twice already this year and i got my 3rd on wednesday yay! Anyone else had this?
For those who dont know, if you are serving someone on the till and they try to pay by card but there is a problem with the it, the till will flash up saying 'declined' and sometimes ask the server to retain the card - If this happens, the card gets sent off and the server receives a cheque for £50 a few weeks later.
Has happened to me twice already this year and i got my 3rd on wednesday yay! Anyone else had this?
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Comments
Out in the branch i've had it once and only got 25 quid though!
I'd be utterly mortified if I was the customer OR the cashier in that situation; but that's probably just me.
I see! Well I still wouldn't like to be the server in that situation*, what if they go nuts when you tell them? Eek.
*Wouldn't fancy being the customer either of course, ha.
Out of the three cards ive retained i think only one of them was dodgy - Some guy tried to buy about £200 worth of vouchers then attempted to use about 5 different cards to pay - none of them worked... :chin:
All the time when i ran an off license on Hagley Road. 3 bail hostels, 2, refugee type hostels and lots of hotels = lots of people walking into hotels and nicking cards then coming to my shop with 'em.
I got 11 in one week, earnt more from Streamline that week than me wages
'Natwest streamline can i have the card number please'
'Ive got a code 10 transaction'
'Transferring you to fraud department sir'
Yeah I guessed (well, knew) that. But usually if the screen flashes up red, I just automatically assume it says "insufficient funds". I'm gonna check from now on
And you're thinking. '50 quid 50 quid 50 quid'
at tesco the till comes up with a thing saying 'call mr. robinson' - i've worked there 5 years and never had it happen to me before.
what i do get however is someone trying to use their husbands/wifes card and they're always shocked when i say i can't allow them to use that card. most other people i work with aren't observant so they don't check so normally they get away with it. damn annnoying.
Yeah or the "I've just put LOTS of money into that account, and the cashier said it would be avalible straight away"
Well obviously it isn't, or my till would happily take your money. But of course, your bank taking "too long" to process your money is my fault, as a till girl in a shop completely unrelated to the bank.
Usually the twits haven't activated it :rolleyes:
I hate telling people their card is declined too, specially when they're confrontational about it, i hate it when they ask me to try it again. I usually go along with it and try and put it through again even though I know its still going to be declined. I usually say 'im really sorry about that, we can't override it if its been declined though, you'll have to ring up your bank and have a shout at them' or something lighthearted like that and they're usually alright about it.
iv never had my card declined actually. shocked though cos i never have any money. haha.