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What's wrong with my internet?
Former Member
Posts: 1,876,323 The Mix Honorary Guru
in General Chat
It's ridiculously slow.... I don't understand it. Nobody else is using it and I did a speed test and got 160kilobits per second! I said to my mum if she phones NTL they will cut her costs as she's been with them for so long, but I have a dreadful feeling she's argued with them and had the service changed to some stupid 1gb cap a month or something... It will download fast (not as fast as it used to) but then will stop all network activity for a few seconds, then resume, then stop, then resume, like our bandwidth is being limited.
Not the network, so ISP is all there is to blame. They refuse to speak to me as I don't pay the bill, and mum always has to wait for 45 minutes and then they dont tell her anything useful anyway. Ah well, university soon.
Not the network, so ISP is all there is to blame. They refuse to speak to me as I don't pay the bill, and mum always has to wait for 45 minutes and then they dont tell her anything useful anyway. Ah well, university soon.
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Comments
Why do you need any port forwardings? Are you running a HTTP server?
If it's your ISP then there is nothing you can do, it's your ISP's problem so you'll have to get them to sort it, or change ISP's.
You got a wireless network going?
something random but not major is that I can't get to 192.168.1.1 through firefox, have to go via ie. Maybe it's cos I've got proxies set up as the local one doesn't work on certain websites (the proxy cache is bad or something, there's a website about NTLs proxies lol)
edit - removed the proxy and straight in
Setup | Wireless | Security | Apps & Gaming | Admin | Status
Setup
Basic Setup | DDNS | MAC Address Clone | Advanced Routing
Wireless
Basic Wireless Settings | Wireless Security | Wireless Network Access | Advanced Wireless Settings
Security
Filter | VPN Passthrough
Apps & Gaming
Port Range Forwarding | Port Triggering | UPnP Forwarding | DMZ
Admin
Management | Log | Factory Defaults | Firmware Upgrade
Status
Router | Local Network
But I am pretty sure it is the ISP. But, better safe than sorry... I need to decide whether I can be bothered to take my computer downstairs to test. Maybe just doing a hard reset would be easier! :razz:
Just turned on the DMZ which means that all data traffic flow goes to my computer apparently. Lets see if there's any improvement...
...ok you wanker, you were right
Downstream 1,805.5 Kbps ( = 1.8 Mbps )
Upstream 295.9 Kbps ( = 0.3 Mbps )
Must have a ponder...
Turn DMZ off and try this:
Go in to your control panel and hit Andministrive Tools >> Services | look for "Wireless Zero Configuration" and if it's enabled, disable it. This can cause problems with wireless networks and browsing because with WZC enabled it will drop your connection for a split second to look for other available networks so your Internet will seem jerky.
If with DMZ off and WZC off you can browse fine then leave it be. Also try flushing your proxy cache.
I've always phoned up ntl even tho my mother pays the bill, after the 45min wait its luck of the draw with what help you can get. Some cant be bothered and you can tell they just reading off the troubleshooting screen(questions like "is the blue cable plugged in", useless stuff like that), others really know their stuff and can learn a lot from them, especially around signals and quality if your having issues with it, such as i was.
Then I realised the coaxial cable wasnt plugged in properly :razz: - mind you, after rectifying that, it's still a bit broken (but a definate improvement) and the engineer is free anyway
What a con aye??
ok.. i didnt read every post in this thread as lots of it was way beyond my technical understanding but we have NTL in our house too and it is dreadful! always slow, disconnecting randomly, working on some computers and not other's (we have 3 connected wirelessly). and over the past month it has been getting worse - would not work at all for part of last night. they are ridiculously unhelpful when phoning them & the only reason we are sticking with them at all is because we have the tv-phone-internet package and havent yet worked out another way to get all those three things without it costing more.
so sorry, i didnt offer any help just my agreement that NTL suck.
so he fixed it and its running fine!! The problems were:
- the coaxial cable was damaged (frayed wires)
- we had the oldest modem they had which doesn't really support the new speeds properly
- he said the signal level was too high and so reduced it by 10db.
Currently downloading at a steady 477kb/s
Nice chap, call centre is rubbish but the engineers know what they're doing!