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Comments
Poorly trained but a nice chap!
Also the bird on the till behind was givin me the eye, is that good customer service?;)
Agreed. I orded something off them in November 2004 and it took a few months to arrive. I emailed them after about a month and they apologised and gave me a voucher for £5.
She was probably keeping her hawkeye on you while frantically pressing the shoplifter alarm under the till, or something
I don't think I've ever had bad customer service, to be honest. I'm always nice to them and patient, and they're always nice to me.
The only time I've made a complaint was when they closed the doors on a GNER train two and half minutes before departure and flat-out refused to let my brother, SIL and month old niece board the train. We had to shell out £180 on the spot for tickets for the next train, needless to say I screamed bloody murder and they not only refunded the cost to me but also gave us train vouchers to the value of £180. Testament to the powers of good complaint letter writing, that is! :thumb:
Of course I am talking about in general, and have some perfectly fine customer service from time to time (and if i do so, i always make a point of going back to that shop).
I have seen all the things already mentioned here like shop assistants chatting to each other, talking on the phone (personal calls i mean), just generally mucking about instead of serving or while they are serving me and millions of transactions without a single word said. If I have really bad service somewhere, I never go back there (unless i have to) and i tell every i know how crap they are too.
when i used to work in a shop, we were told that 60% of the customer's decision whether or not to shop there again was down to customer service. god knows how they got that statistic or if it was true but i'd say its true for me as a customer.
One of the worst examples I had was when I had just arrived in the country was attempting to buy a train ticket to go to work and when I asked a question about how the ticket worked the assistant said "well its obvious, you stupid cow" :shocking:
I am not asking for shop assistants to have a big long conversation with me, just to notice I exist and be polite would be great.
it's not poorly trained. believe it or not he won't have been trained to not scan all of the items. he was obviously not paying enough attention.
i try and give customers back their coupons sometimes. luckily they hand them back and i'm like oops!
People, start showing appreciation damn you !
Seriously though the saying that " treat others as you would expect to be treated yourself " or words to that effect is completely true. Their is good service, or nothing at all, and i know when i receive bad service in a shop i let it be known !
It's true though what i saw on television once, we never show apprreciation when we get good service but we damn well shout and ball when we get bad service.
if you want good customer service, just find me
They're always nice, they always have a natter with me... to a point that when I called them one time and the computer service went down halfway through my phone call that I wasn't even slightly miffed. They called me back in 5 minutes anyway.
Also, they do little nice things for me. I called to change my direct debit day, and the guy offered every way to make the date I had to be getting my money together for more convienient, and after I did change it, the next day in the post I recieved a little schedule. I hadn't asked for it, but it's useful!
I don't think I've ever been in there when they've needed more than 3 tills open. It's mental.
Now by how much we reduce items is down to our discretion (obviously if its got a big £5 label on then we sell it for that but when things are damaged its our call most of the time) so how much we knock off depends on the attitude of the customer being served.
If i get a customer walk up, place something on the counter, watch me ring it through then say "oh, it says its £xx over there" then i'll apologize and change it. When people walk up to the till, throw a jacket at me and bark "how much!?" i'm slightly less inclined to do them any favours.
We've recently just finished quite a good sale where a lot of clothes went down to 2 and 3 pounds each. I had a lady come in about a week ago wanting to buy a jumper (this was £3 in the sale, which has now finished so normal prices apply, normal price = £8) i put it through then she starts effing and blinding at me because its not come through at £3. i calmly explain to her that the sale is over and that the normal prices apply now but yet she continues to argue with me (read as 'shout at me') saying she only paid £3 for one the week before so she should pay that now. I stood my ground and made her walk away empty handed but its all down to the attitude. If she had come up and shown me manners and courtesy i might have knocked the price down a bit because the sale was on for quite a number of weeks so it probably was a bit of a shock to the regulars seeing the prices go back up.
Just remember that its down to the attitude of the customer on how the till staff react to you. If you're friendly and nice you will no doubt get a better service!