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And I was pointing out I don't have the option you describe.
I've already said I don't want to be treated that way!!
Well you ARE there to serve the customer within reason.
Firstly I'm not saying you should go like lightening, just be mindful that people don't have as much time as you do. Secondly it's none of your business why I may only have a few minutes!
Which is your problem, and yours only.
Not your fault, but it isn't anyone else's problem.
For the third or fourth time, I've said I don't presume to be more important than anyone else. I'm aware that you people have a job to do (I used to do it myself, I worked in Tandy's for 18 months) and that you're only human - I really don't like being referred to as 'sir' even though it's obvious that manners dictate it.
You are there to serve customers. Not worship them or anything daft like that, but if there's a large queue, in order to get that queue reduced then doing things like chatting away when you should be moving on to the next person isn't going to help you.
No it won't help, but it doesn't really make any difference. As Sophia already pointed out in retail you get paid the same pittance whether you are busy or not. It makes no difference to your working day.
But you're not exactly just going to ignore them, are you?
But if a shop gets the repuation of having slow service, don't you think that will be a problem?
Clearly I've not suggested they be ignored.
Possibly if there are no other options. Just as long as the shop with the slow service doesn't complain when another opens locally and customers abandon them in droves.
Thankfully never
And there's nothing really wrong with that. If the queues are long because the place is busy then that's just one of those things.
But when the delay is because of people chatting when they should have moved on to the next customer, that's when I object.
After all, the checkout people are being paid to do work, not gossip, and the customers, meanwhile, are not being paid to stand in an ever-growing line waiting whilst the assisstant sorts out their social life.
There's valid points on both sides, as there's nothing wrong with people being aimiable, obviously, but, at the end of the day, the people on the checkouts are there to cash stuff up and take people's money, not provide a counselling session.
So to say that having a chat might be giving good service to some old folk might be true. But actually getting on and serving the rest of the line would probably be seen as good service by other people who are being kept waiting.
So there you go, you can't win if you're a checkout person, that's your answer.
i'm always in the least polite - as in saying hello/goodbye and smiling but it can be hard to strike up a conversation with customers if they really don't seem like the type or don't institgate it first. some people like to just get on with it and pack their shopping, some like to chat which i like. i feel like a right moose sitting there for 5 minutes putting all their shopping through without saying much! another point, believe it or not there is some extent of concentration needed working on the tills so it can be hard to have a full blown conversation. you also don't want to hold up the rest of the queue who think you're being rude!
Thank you - that's the point I was trying (and miserably failing) to put across
Heh, that's why I'd be shit on checkouts! Customers usually only talk to me if they want something, so it's all good. I'm really bad at small talk, and like you said I'd feel a right miserable cow if I didn't say a word while I was putting someone's shopping through.
Hello, please, thanks, bye though. It shouldn't even need thinking about, that's why I get so riled up when I don't hear it. :grump:
Had this bloke the other day, I was second in the queue and this nonce was swiping the womans things through but labouring over it. He even picked up a Gateau at one point and started reading through the ingredients.
And they dont let you buy anything at the cigarette kiosk other than papers and fags, had a right barney with one once cause he wouldnt let me buy a bottle of water. I wasnt going to go buy the paper with him then go back and queue at the tills for a measley bottle of water. Wanted to stick the bottle right down his fucking jobsworth throat.
Last april I bought an Antec sonata case for 70 quid. On the blink a bit - amazon are going to refund the cost completely
Agreed. I was in Morrisson's about 3 years ago, when i was really ill through PN, and had a lot of difficulty in walking. I went to the cigarette counter, made my purchase, asked 'Can i have a bag please', 'They're at the end of the counter', 'Could you get one for me please as i'm having trouble walking today', 'I've got other customers besides you to worry about, get it yourself.'
I spoke to her supervisor, store manager, phoned Morrisson's and wrote to them. I got a letter back stating that the cigarette counter can get quite busy and that staff have to 'prioritise' their time !
What a load of useless c***s.
Be like Caroline Aherne in The Fast Show.
*beep* Ooo red wine, gives me the shits that does. *beep* 36 condoms, you're a dirty cow aren't ya ? *beep* Tena Lady, yeah me nan pisses herself too.
ooh yummy
Same with me. I only really notice bad customer service
i've had 2 customers in nearly 5 years working at tesco that have reduced me to tears. grr. :grump:
What about us shelfstackers?! (Admittedly I quit that job a couple of years ago, but I still have allegiance)