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02 Shop - Ripping me off??

Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
I ordered a contact phone yesterday with o2 and paid a 50.00 deposit, but i never recived and conformation of my order so i emailed them today x When i sent them the order number that i have they said there is no record of it, So now i dont no whether or not i have been charged for a phone i havent even got and o2 said they didnt know either!

Has this happened to anyone else???

Comments

  • Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    have you been into the store where you paid the deposit?
  • Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    It was done over the internet!
  • Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    on the official website?

    pay as you go i take it?
  • Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Yea on www.o2.co.uk and it was a contact but u pay 50.00 deposit which covers your first 3months line rental
  • Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    check your bank account to see if you've been charged
  • JsTJsT Posts: 18,268 Skive's The Limit
    lipsy wrote:
    check your bank account to see if you've been charged
    Yeah.
  • Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Have you tried phoning them up yet?
  • Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    What's stupid is the O2online and O2 are like two different companies...I had a bad experience with them, could never get through to their customer service etc...
    Email them, and also if you do banking online, copy the statement and email it to them as proof..
    Also if you register on the online website you can go to "My O2" and your account details should be there.

    Hope it helps.
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