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lets throw 3 into a scary fire pit
BillieTheBot
Posts: 8,721 Bot
Basically i've been looking around the phone shops at new contracts with different companies from 3, and thought this new flext deal with t-mobile was very good, and suited me to a T 
I origionally got my three contract in june 2004, which was a year long and when may 2005 came, i was offered an upgrade on my phone, which i duly took
Now i expected my contract to end in may/june this year, but ive been told that when my phone contract was upgraded, i had been tied into an 18 month contract, the deal on the upgrade was a free new handset, and half price for the first 6th months, my contract actually expires in november
I was never made aware that it was an 18 month contract, and as for the 6th month half price deal, thats what i got with my first year contract, so while i was aware id be tied into another contract, it was apparant at the time that it was a 12month one, never was 18th months mentioned.
I also was never sent an updated user agreement, i have every piece and slip of paper three have ever sent me at all, and i have never been sent an updated user agreement, my origional one as i said before was for a 12 month contract
Now after ringing up repeatedly, i keep on getting told by indian people, that because it says 18month contract on the computer, the computer is correct and they cant ever do anything about it at all, and refuse to pass me onto a supervisor, i was told id have to buy myself out of my contract, which with dropipng the priceplans as much as i can each month, comes to about £150. i cant afford to have two phones at once, so id have to keep on using the three one, at a higher price plan anyway, so i dont get screwed for going over the limits
What do i do? Small claims, CAB, write a nice letter to their legal department in the uk, in the vain attempt someone english and born in the UK might actually understand whats going on?
I origionally got my three contract in june 2004, which was a year long and when may 2005 came, i was offered an upgrade on my phone, which i duly took
Now i expected my contract to end in may/june this year, but ive been told that when my phone contract was upgraded, i had been tied into an 18 month contract, the deal on the upgrade was a free new handset, and half price for the first 6th months, my contract actually expires in november
I was never made aware that it was an 18 month contract, and as for the 6th month half price deal, thats what i got with my first year contract, so while i was aware id be tied into another contract, it was apparant at the time that it was a 12month one, never was 18th months mentioned.
I also was never sent an updated user agreement, i have every piece and slip of paper three have ever sent me at all, and i have never been sent an updated user agreement, my origional one as i said before was for a 12 month contract
Now after ringing up repeatedly, i keep on getting told by indian people, that because it says 18month contract on the computer, the computer is correct and they cant ever do anything about it at all, and refuse to pass me onto a supervisor, i was told id have to buy myself out of my contract, which with dropipng the priceplans as much as i can each month, comes to about £150. i cant afford to have two phones at once, so id have to keep on using the three one, at a higher price plan anyway, so i dont get screwed for going over the limits
What do i do? Small claims, CAB, write a nice letter to their legal department in the uk, in the vain attempt someone english and born in the UK might actually understand whats going on?
Beep boop. I'm a bot.
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Comments
Basically what I got from your post:
You got a new phone (t mobile) and thought your old contract (3) would run out but when you tried to cancel it there said it was an 18 month contract? They gave you no notification of this change from 12 month to 18 month and you havn't signed anything? They are screwing you over. Go to the big bosses.
Unless I've totally read that wrong, in which case
But they can't just assume you know its for 18 months though
That's why I know all about it.
yes it was a verbal agreement, but never once was i told it was an 18month contract, doesnt matter if they recorded it in the computer systems or not, if they have a recording of the call, then they can check that
after all my name is spelt grossly wrong on my bills, and they think i have to have a marriage certificate or deed poll certificate, because ihave changed my name, because its in their computer, they must be right, even though i know my own name
and if they cant, then im starting proceedings to take them for everything i can
though i have been misled
and how can i contest something where im unaware ive been misled, due to no incompetence of my own
i'll get them done for fraud
the mere mention of fraud to the latest customer service person ive got me in touch with, has got me straight through to a supervisor
what have they said? good news i hope
now the supervisor said they are going to enquire to the dealer as for evidence i agreed to an 18month contract, now if it says 18 months on three's systems, its likely to say 18months on the dealerships computer, so ive asked for proof of signed documentation or an audio recording of me agreeing to the contract
now the supervisor has explicitly stated that if the dealership cannot provide the documentation i have asked to be provided, then they will change my contract so it expires in may as i thought, and they also offered me some bloody good deals so i would stay with them anyway
though tmobiles deal is still better
for £26.25 a month i can get £180 worth of credit
this credit reduces at the rate of 20p/min (local,national,uk mobile calls)
10p per text
20p per picture message
which means if i use 50 mins and 1700 texts, im just using up my allowance, which is way better than anything three can offer me, because i often do use my phone for calls alot, but that will be a lot in one month, and none for ages
its not done by direct debit
i just pay the bill over my phone by putting in my card details, and i dont want to screw my credit rating by having debt collectors on my back