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Returns/original form of payment
Former Member
Posts: 1,876,323 The Mix Honorary Guru
I'm looking to take a pair of jeans back for a refund...should be no problem as they are obviously faulty...problem is, i closed the account they were charged to and the receipt states refunds are based on the original method of payment.
I presume that they can point blank refuse to provide a cash refund, anyone know if this is true?
I presume that they can point blank refuse to provide a cash refund, anyone know if this is true?
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Comments
If they're not faulty then they don't have to refund or replace, so can state any rule that they wish to.
A bizarre insistence.
Yeah, loads of companies do it, so it must be acceptable legally...although if a refund for faulty merchandise is obligatory then there must be a loophole of some sort. It's a good excuse to channel even more money through the banking system so i'm not entirely surprised.
They can't refuse to refund you money for a faulty item. The law says so.