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Pissed on ye olde ale

SystemSystem Posts: 8,585 Community Managers
Over the last few days, I've been rather busy at work. Now, most of the customers I deal with give me no hassle at all. Unfortunately, there are one or two rotten apples. On Wednesday night, about five minutes before my shift was to finish, a man came in. That day had been quite pleasant at work, I'd even enjoyed myself to an extent. Until then. The man in question was completely drunk. You could tell by the way he walked and later, the way he talked.

He grabbed hold of a few cans of beer. He came to the checkout and said "Right, you mate, yeah, *hiccup* you've got an attitude problem, yeah..." I gave him a blank stare. He went on to say "I was here this afternoon, yeah, getting some papers, (I think he meant rolling papers) and you just, *burp* huffed at me, yeah, and I think you should, *made a sound that sounded like a loud fart* say sorry for it."

Naturally, I contacted my supervisor, who contacted security, who escorted him off the premises. Given the same situation, what would you do? I'm just curious here...

*located in Anything Goes for the simple reason I can't be bothered to wait a week until someone replies to it.

Comments

  • Former MemberFormer Member Posts: 1,876,328 The Mix Honorary Guru
    Seems like you did the right thing..I probably would have done the same.
  • SkiveSkive No discipline. No morality. No respect. New ForestPosts: 14,992 Part of the furniture
    You should of told him to gel on.
    If somebody's giving you grief do you really need a superviser to sort it out for you?
  • Former MemberFormer Member Posts: 1,876,328 The Mix Honorary Guru
    Skive wrote:
    You should of told him to gel on.
    I'm sorry, but I don't understand what you mean by that. Are you saying I should have told him to fuck off? :confused:
  • SkiveSkive No discipline. No morality. No respect. New ForestPosts: 14,992 Part of the furniture
    stargalaxy wrote:
    I'm sorry, but I don't understand what you mean by that. Are you saying I should have told him to fuck off? :confused:

    Yup.
  • Former MemberFormer Member Posts: 1,876,328 The Mix Honorary Guru
    Skive wrote:
    Yup.

    Yeh but surely if he did that he would be the one getting in the shit for being rude to a potential customer?!?

    Ya gotta be civil with these people, even if the only thing they understand is swearing.
  • Former MemberFormer Member Posts: 1,876,328 The Mix Honorary Guru
    i'm not the type of person who calls for security or asks for help, i'm not a cheeky person like in general but if an old drunk said that to me i'd just tell him fuck off
  • Former MemberFormer Member Posts: 1,876,328 The Mix Honorary Guru
    Skive wrote:
    Yup.
    :yeees: Have you ever worked in a shop before? If I'd told him to "fuck off", he'd have made a complaint against me and that would mean me being dragged before my boss and given a formal warning. Meanwhile, he'd get off scot-free.
  • Former MemberFormer Member Posts: 1,876,328 The Mix Honorary Guru
    Yeh but surely if he did that he would be the one getting in the shit for being rude to a potential customer?!?

    Ya gotta be civil with these people, even if the only thing they understand is swearing.

    yea but that rule only applies if you've not got good reason to be nasty, the old man was just being a drunken mess, just shoulda told him to fuck away off...
  • Former MemberFormer Member Posts: 1,876,328 The Mix Honorary Guru
    stargalaxy wrote:
    :yeees: Have you ever worked in a shop before? If I'd told him to "fuck off", he'd have made a complaint against me and that would mean me being dragged before my boss and given a formal warning. Meanwhile, he'd get off scot-free.

    really...who'd your boss believe, you or a drunk accusing you off swearing at him, bosses usually be on the workers side when the customer is a nuisance
  • SkiveSkive No discipline. No morality. No respect. New ForestPosts: 14,992 Part of the furniture
    stargalaxy wrote:
    :yeees: Have you ever worked in a shop before? If I'd told him to "fuck off", he'd have made a complaint against me and that would mean me being dragged before my boss and given a formal warning. Meanwhile, he'd get off scot-free.

    It doesn't mean you have to be rude. Just have enough bottle to deal with it yourself.
  • Former MemberFormer Member Posts: 1,876,328 The Mix Honorary Guru
    Skive wrote:
    It doesn't mean you have to be rude. Just have enough bottle to deal with it yourself.
    So, for example, what would you have said to him?
  • Former MemberFormer Member Posts: 1,876,328 The Mix Honorary Guru
    Why are you such a pre-adolecent!?

    And really, wrong forum. And I know you said you want an answer now, but seriously what's so special about you that you CAN'T WAIT?
  • SkiveSkive No discipline. No morality. No respect. New ForestPosts: 14,992 Part of the furniture
    stargalaxy wrote:
    So, for example, what would you have said to him?

    Just ignored all the crap about you a having an attitude problem and served the bastard.
    If he carried on with the attitude I would refuse to server the fucker for being pissed already, and politely wound him up before I told him to sling it.

    If he started getting violent you have every right to smack the cunt back.
    I remember a bunch of nippers giving me grief whilst I was doing a little run outside McDonalds and I laid one out - my manager ran out and backed me up. Sound.

    Show you have some bottle and people are less likely to take the piss.
  • Former MemberFormer Member Posts: 1,876,328 The Mix Honorary Guru
    Ale :D

    I'd've said "yes sir, three bags full sir, yadda yadda".

    Business as usual.
  • Former MemberFormer Member Posts: 1,876,328 The Mix Honorary Guru
    Skive wrote:
    Show you have some bottle and people are less likely to take the piss.
    I think on this day that I'd reacted rather badly to his criticism. I reckon that I need to develop a certain thick skin, it certainly helped me out on this site, I see no reason why it shouldn't work there.

    Thanks for your replies, they've been very helpful. :)
  • SkiveSkive No discipline. No morality. No respect. New ForestPosts: 14,992 Part of the furniture
    stargalaxy wrote:
    I think on this day that I'd reacted rather badly to his criticism. I reckon that I need to develop a certain thick skin, it certainly helped me out on this site, I see no reason why it shouldn't work there.

    Thanks for your replies, they've been very helpful. :)

    At the end of the day if someones giving you grief for no reason show that you aint happy about it. Let 'em know you aint going to take any shit.
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