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Call Centre
Former Member
Posts: 1,876,323 The Mix Honorary Guru
in Work & Study
Got an interview for a new Call Centre that is coming to Belfast and was considering in going for it, if I do get the job as the money is great. 7.50 p/h and the hours aren't bad.
Only thing is, I heard such bad stories about working there, so I'm a little concerned.
Could anyone give me any ideas what it's like. What exactly you have to do, etc.
Cheers.
Only thing is, I heard such bad stories about working there, so I'm a little concerned.
Could anyone give me any ideas what it's like. What exactly you have to do, etc.
Cheers.
0
Comments
For sales and Customer Service.
Eeek. But money is soo good, I wouldn't mind it.
i was a customer service advisor for a bank, and basically my job involved taking abuse from people (and idiot branch staff) because idiot branch staff had cocked up their account.
sales is ok if it's inbound, but cold calling will make your soul hurt really quickly.
oh yeah. big stylee. and not have a quick temper either. it's pretty hard, when someone's calling you every name under the sun for something that you definitely didn't do, and they probably did themselves, to blow your top, and call them the rudest thing you can think of.
the kind of person that doesn't get riled easily generally does well in a call centre.
I don't really have a temper. I can be really nice, even if the customer decides to be an awkward asshole. I mean, I work in a nightclub with drunken students. Need I say more.
But at the same time, I can still crack up
Me starting to realise why they are offering good pay
It's only going ot be part-time but still...
you never know. some people really take to it.
The hourly wage was good, something like £6 quite a few years ago but those hours did NOT seem worth £6.
If its outgoing cold calling then you may want more than £7.50 an hour.
Can I ask why yas found it soo bad?! Is it just cause of the ignorant calls, or what?
CB2K, give it a go. You may thrive or you may go mad, so you might be wise to hang on to your old job until you decide which has happened.
Very true. The customers have got a lot more scary since the introduction of tax credits though.
I actually feel really sorry for the counter guys at the tax and job offices, because it's not their fault. The people who are to blame are in some swanky office somewhere, and won't ever talk to people, which is a shame. I'd like to give a few choice words to the rabid flap that kept us waiting fourteen weeks for our JSA back in the summer.
The people I phoned never wanted to speak to me, I found it demoralising and depressing.
Im quite a sensitive person, so it didn't really fit me. My mate worked for Lombard Direct and she loved it, they paid really good money. So good, she was able to go on holiday while she was at uni.
To be honest, I think it depends on the kind of person you are, and if you will be doing cold calling or taking inbound calls.
Cold calling. Even the name sounds depressing.
:yes: I went home feeling like shit.