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anyone work in a office

Former MemberFormer Member Posts: 1,876,324 The Mix Honorary Guru
i need to i dentify procedures for reporting faults for the telephone and the fax machine and computer equment what r your procedures

Comments

  • JsTJsT TheSite Graduate Posts: 18,265 Incredible Poster
    I just email our IT Support guy and he fixes it?
  • Former MemberFormer Member Posts: 1,876,324 The Mix Honorary Guru
    i say 'hey <technical support guy's name>, the computer/phone/fax is broken'
  • Former MemberFormer Member Posts: 1,876,324 The Mix Honorary Guru
    ring up our IT desk and tell them its broken. Next day I ring them again. After the third day they tell the contractor who repairs our equipment. The contractor sends someone round a week later and tells us that the problem doesn't fall within the scope of their contract and that we need to repair it ourselves.

    Restart loop until we get some money in the kitty which allows us to buy a new piece of kit
  • Former MemberFormer Member Posts: 1,876,324 The Mix Honorary Guru
    Kick the piss out of it.

    Alternatively, we have to contact IT support. Which is annoying.
  • Former MemberFormer Member Posts: 1,876,324 The Mix Honorary Guru
    You have to identify procedures? Why, are you do a GNVQ in Business or some such thing?

    I say "hey, karen, the computer's fucked" and she rings helpdesk and within one working month it gets fixed.
  • Former MemberFormer Member Posts: 1,876,324 The Mix Honorary Guru
    contact computer call who will send someone round the next day to go

    'ummm well it dosent look broke but ill take it away'

    'well then ill have no computer then'

    'yeah your right'

    'well i cant do my job without the computer'

    'better take this mouse too, its sticking'.......'any chance of a tea?'
  • Former MemberFormer Member Posts: 1,876,324 The Mix Honorary Guru
    I work in IT support and people either phone me or email me in which i will go to their desks and try to fix the problem. If i cannot fix a problem with an external companies piece of software then i will log a support request with that company.
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