Companies Ignoring You

Former Member

What the fuck are you supposed to do when internet companies ignore you? I returned some computer memory to a company (Microdirect - in case anyone was thinking of buying from them) when it wasn't compatible with the motherboard I had, even though it should've been. Anyway, they were fine with this and sent me an email saying a credit note had been issued (a month ago). I emailed them to ask them what I do about this, and someone emailed back saying that I need to phone their sales hotline from credit purchases, because they don't do it online. A month later, and I have not got through to their hotline once. Every time of the day and week, it just cuts off after about 10 minutes. I've also tried their customer service line which I called when I first had the problem, and it's the same. I've sent my second email about this a few days ago now, and they haven't replied to either. What the fuck are you supposed to do about this?

Former Member

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Former Member

You have to pay to use Money Claim website, if you have no money and take claim into the court, you can file a claim for free I believe.

Former Member

And of course the more traditional route - trading standards - your rights when buying online in the UK are the same as when buying through a shop - and you have extra rights provided through The Consumer Protection (Distance Selling) Regulations 2000.

Details of both are available here -

Buying goods - your rights

The Consumer Protection (Distance Selling) Regulations 2000

And you can find the local trading standards office on their website