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Refund timeframe
Former Member
Posts: 1,876,323 The Mix Honorary Guru
Anyone got any idea about the period it is legally acceptable for a company to withold a refund?
I returned a jumper to a shop in August for a refund 'coz it was fraying after a single wash, was told it'd be inspected and i'd be contacted in a couple of weeks.
Months pass, and still no refund...and i'm told the jumper has now been sent to head office without mention of when i should get my money back.
Is this legal?
I returned a jumper to a shop in August for a refund 'coz it was fraying after a single wash, was told it'd be inspected and i'd be contacted in a couple of weeks.
Months pass, and still no refund...and i'm told the jumper has now been sent to head office without mention of when i should get my money back.
Is this legal?
0
Comments
They are allowed to inspect it to make sure it is damaged, but they must take a reasonable amount of time.
Go to the shop and tell them to stop being cunts, and then get Trading Standards involved.
Obviously. :rolleyes:
Otherwise they'll continue to drag their heels, possibly even hoping you just give up and forget about it. That's what they did with me, the cunts, but victory was mine in the end :razz:
Consumer Direct
Advice Guide
They have information on refunds and complaint procedures.. might be worth having a look.