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Alton Towers - Complaining
Former Member
Posts: 1,876,323 The Mix Honorary Guru
in General Chat
Has anyone complained about a situation at Alton Towers (or any theme park) before?
I've just sent a complaint email to them, because even though it was a great day out, me and one friend discovered after riding the Spinball Wizard (It's a long story how we found out) that we hadn't been fully secured - to a point that we could wiggle and move our harness and we could actually see a gap between it and our bodies.
Thing is, are they just going to reply to me with some crap about how all their rides are safe and totally secure? (The damn structure for Spainball Wizard was SHAKING in some places - big iron poles shaking does nothing for my confidence in a ride) We aren't after any compensation (although if offered, anything to 'pacify' us would be gratefully recieved) but I don't want them to totally disregard it. We didn't feel secure on the ride, and when we found out after it wasn't just our nerves it shook us a bit for the rest of the day.
Have you ever complaned about a theme park? If so, did they just dismiss you?
I've just sent a complaint email to them, because even though it was a great day out, me and one friend discovered after riding the Spinball Wizard (It's a long story how we found out) that we hadn't been fully secured - to a point that we could wiggle and move our harness and we could actually see a gap between it and our bodies.
Thing is, are they just going to reply to me with some crap about how all their rides are safe and totally secure? (The damn structure for Spainball Wizard was SHAKING in some places - big iron poles shaking does nothing for my confidence in a ride) We aren't after any compensation (although if offered, anything to 'pacify' us would be gratefully recieved) but I don't want them to totally disregard it. We didn't feel secure on the ride, and when we found out after it wasn't just our nerves it shook us a bit for the rest of the day.
Have you ever complaned about a theme park? If so, did they just dismiss you?
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All we really want is recognision (If i've spelt that wrong I'm sorry, I'm too tired to spell) that we weren't safely secured on the ride, to a point where my mate grabbed onto me to feel more secure.
(And I had a moan that River Rapids opened TWENTY MINUTES before the rides all shut and that there was no water on Ripsaw as well. Thought I might as well go all out if i was going to be a moaner)