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pop up box

shannon_164shannon_164 Community Champion Posts: 1,399 Wise Owl
in Help Desk
hey,

you know the way when you now log into your account you get the pop up box asking if you are in the uk? well my phone had logged me out so i tried logging bag in again and the box pops up, it wont let me hit yes or no though. i cant use boards on my phone now because i cant hit yes or no - this also means i cant log out either to try logging in again. i have tried turning my phone on/off and clearing my history etc but nothing is fixing it and im so annoyed because i mainly use the mix from my phone ughhh grateful i was still logged in on my laptop for now though

Comments

  • toffuna101toffuna101 Posts: 2,058 Boards Champion
    i had this same problem. i hit yes multiple times and it still didnt register. then i hit no and it still didnt do anything. then i hit yes and it finally processed. im in england btw. @shannon_164
  • shannon_164shannon_164 Community Champion Posts: 1,399 Wise Owl
    it wont at all let me hit yes or no @toffuna101 - im so confused by it!!
  • toffuna101toffuna101 Posts: 2,058 Boards Champion
    @shannon_164 yeah it is confusing. hopefully its just some random glitch and itll be fixed soon. i tried clicking yes once before and it still didnt work. so its not the amount of times that you click on yes thats the issue. its actually the website processing it.
  • independent_independent_ Community Champion Posts: 9,344 Supreme Poster
    It just asked me and mine was ok but that’s really frustrating. Hope it’s fixed soon
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • toffuna101toffuna101 Posts: 2,058 Boards Champion
    same
  • Sian321Sian321 Community Manager Posts: 734 Part of The Mix Family
    Hey @shannon_164 , thank you for flagging this issue. That feels strange, and I'm sorry that the button isn't processing correctly when you try to join Community through your phone.

    Can I ask if this error is still happening today?
  • shannon_164shannon_164 Community Champion Posts: 1,399 Wise Owl
    hey @Sian321 🙂

    i ended up seeing this option when in the edit profile settings, so i ticked it and it seems to have solved the issue. i’ve attached a screenshot with the thing i mean:
    mb1tmeucdd3o.jpeg

    thank you <3
  • Sian321Sian321 Community Manager Posts: 734 Part of The Mix Family
    @shannon_164 , ah brilliant! I'm so glad that's fixed for you! Thank you for letting us know and please do shout if it happens again.
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