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The mix crisis messenger

Former MemberFormer Member A personDeactivated Posts: 15 Settling in
in Help Desk
Why does the number not work when you type it in?

Comments

  • Former MemberFormer Member Community Manager Posts: 319 The Mix Regular
    Hey @AnonymousFox,

    Thanks for flagging this - it should be working as far as we're aware, and looks like it is from a quick trial I've just done.

    To reach crisis messenger, you text THEMIX to 85258 (with no space between 'The' and 'MIx'). Is that working for you?

    Take care,
    Harry
  • UnknownUnknown
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  • JustVJustV Community Manager Posts: 5,612 Part of The Furniture
    edited September 18
    @Past User @AnonymousFox are you able to send SMS messages to other numbers?
    Post edited by TheMix on
    All behaviour is a need trying to be met.
    The truth resists simplicity.
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  • JustVJustV Community Manager Posts: 5,612 Part of The Furniture
    Hmm okay, let me check in with our Services team and see what might be happening...
    All behaviour is a need trying to be met.
    The truth resists simplicity.
  • JustVJustV Community Manager Posts: 5,612 Part of The Furniture
    edited September 18
    Unfortunately we haven't been able to replicate this issue @Past User, and we haven't received any other reports of it, which means it's likely to be something at your end.

    Only thing I can think to recommend is the usual stuff - restart your phone, turn your network off and on again, check that your SMS functionality is working properly, etc.

    Other than that I'm not sure :confused: is it still happening?
    Post edited by TheMix on
    All behaviour is a need trying to be met.
    The truth resists simplicity.
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  • Millie2787Millie2787 Community Champion Posts: 5,202 Part of The Furniture
    edited September 18
    It shouldn’t matter what networks @Past User

    It’s been working for me and I’m on Tesco which I think comes under the 02 network
    Post edited by TheMix on
    Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
  • JustVJustV Community Manager Posts: 5,612 Part of The Furniture
    Indeed, all networks should be fine in theory. Has anything changed on your phone since the last time you were able to use Crisis Messenger? New apps or connection changes?
    All behaviour is a need trying to be met.
    The truth resists simplicity.
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    This content has been removed.
  • JustVJustV Community Manager Posts: 5,612 Part of The Furniture
    edited September 18
    Interesting @Past User. You might know that Crisis Messenger is run largely by Shout, so it might be helpful to test if you also have this problem for Shout's own service.

    What happens if you text SHOUT to 85258?
    Post edited by TheMix on
    All behaviour is a need trying to be met.
    The truth resists simplicity.
  • UnknownUnknown
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  • JustVJustV Community Manager Posts: 5,612 Part of The Furniture
    edited September 18
    Hmm okay @Past User. I have a feeling Shout will need to troubleshoot this with you directly, so would you be able to email info@giveusashout.org with the issue you're having? You can say you've talked it through with moderators at The Mix and they recommended emailing. :)
    Post edited by TheMix on
    All behaviour is a need trying to be met.
    The truth resists simplicity.
  • UnknownUnknown
    This content has been removed.
  • Laura_tigger82Laura_tigger82 Moderator Posts: 5,307 Part of The Furniture
    edited September 18
    Let us know how it goes for you @Past User and if we can do anything else to support you with this. Hopefully, Shout will be able to help you with this though :)
    Post edited by TheMix on
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