Home Help Desk
If you need urgent support, call 999 or go to your nearest A&E. To contact our Crisis Messenger (open 24/7) text THEMIX to 85258.
Read the community guidelines before posting ✨

About this forum (Bug reports)

TheMixTheMix Posts: 3,039 Boards Guru
edited January 2023 in Help Desk

Welcome to the Bug reports forum!

This is the place to discuss any issues with logins, the services on the main website, and anything else to do with getting The Mix to work. Here are a few things to bear in mind when posting here:

This forum isn't for support
It's caused some confusion before - this is a space to raise problems and suggestions with the website, not personal things you want support for. Check out the forums under 'Support Topics' if that's what you're after.

Feel free to make suggestions
From time to time, we do change things about The Mix based on suggestions from the community. Previously, this has included new boards spaces, styling changes, and added functionality. If your idea is popular, we'll see if it's feasible.

More information is usually better

If you're having a tech problem or running into bugs, we'll need to know what device and browser you're using (e.g. iPhone and Chrome). This helps us reproduce the problem so we can find a way to fix it. If you're using any apps or extensions you think could affect things (e.g. tracking blockers like Disconnect can sometimes cause things to break), that's helpful for us to know as well.

Feedback is awesome
We welcome constructive feedback about your experience here. If you like, you can also send this to us via PM, or use our group chat feedback form.

Feel free to comment below with any questions or suggestions.

New here?
Head to Start Here, where you'll find some useful information about us and our main rules and guidelines.

We're @Aife, @Emma_, @Gemma, and @JustV - the staff team here at The Mix.

Our DMs are monitored Monday - Friday (10am - 6pm) with limited cover on weekends. We have a great team of moderators looking after the community outside of those hours to check in on any reported posts.

We're not able to provide support on this account. If you need support urgently for any reason, please call 999, go to your nearest A&E or contact Crisis Messenger by texting THEMIX to 85258.
Post edited by JustV on
Sign In or Register to comment.