We're currently updating and consolidating our community guidelines, so you might see a few changes and things being moved to more relevant places. We're not changing how things currently work, just making sure what's written is accurate and up to date.

Referrals for web-chat and telephone counselling are open!

The MixThe Mix Staff teamPosts: 1,849 Moderator
edited January 8 in Anything goes
Hey everyone,

Web-chat and telephone counselling have opened again. You can complete the self-referral form online here - https://www.themix.org.uk/get-support/speak-to-our-team/the-mix-counselling-service

You read more about our counselling services over on our website. Follow the link above :)  

The form will be closing at the end of this week so make sure to sign up quickly. Let me know if you have any questions about anything :)

- Aife
We're @Aife@Mike, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.

Comments

  • The MixThe Mix Staff team Posts: 1,849 Moderator
    Hey everyone,

    There's been a few technical issues with the referral forms for telephone and webchat counselling. If you've applied within the last few weeks and haven't heard back yet, please call our helpline on 0808 808 4994 for an update on your application. 

    - Aife
    We're @Aife@Mike, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • The MixThe Mix Staff team Posts: 1,849 Moderator
    edited January 6
    Hey everyone,

    Webchat and telephone counselling have opened again! You can complete the self-referral form online here :) 

    - Aife
    We're @Aife@Mike, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • MegglesMeggles Unicorn. Posts: 1,048 Fanatical Poster
    Is webchat still open only to the certain age it was? Or has that changed
  • The MixThe Mix Staff team Posts: 1,849 Moderator
    Hey @Meggles

    It's still only open to those aged 18 and under I'm afraid. 

    - Aife
    We're @Aife@Mike, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • MegglesMeggles Unicorn. Posts: 1,048 Fanatical Poster
    The Mix said:
    Hey @Meggles

    It's still only open to those aged 18 and under I'm afraid. 

    - Aife
    Is it ever gonna change 
  • The MixThe Mix Staff team Posts: 1,849 Moderator
    Hey @Meggles

    I've just spoken to the counselling team and they are actually now accepting referrals for over 18s. It's not something we're advertising on the website yet, but we will be updating it soon. Web chat counselling is currently closed at the moment but it should be opening again in a few weeks time. I'll let you know when they are open again :) 

    - Aife
    We're @Aife@Mike, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • MegglesMeggles Unicorn. Posts: 1,048 Fanatical Poster
    FINALLY I CAN HAVE SOME COUNSELING.

    Thank you. 
    The Mix
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