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Difficulty logging in

Invisible_meInvisible_me Posts: 132 The Mix convert
Hello there,

So, I am difficulty logging on. I have to go onto my emails and click on a post link and log on from there, It doesn't let me log on directly from the site.

Any ideas why? It's getting rather frustrating.

Thanks

In_me

Comments

  • MirabelleMirabelle Owl Whisperer Kensington.Posts: 1,020 Fanatical Poster
    I am sorry this has happened, but am sure @The Mix staff will be able to help you tomorrow morning.

    Wishing you all the best,

    -Belle
    'If you think education is expensive, try estimating the cost of ignorance'.

    - Howard Gardner
  • The MixThe Mix Staff team Posts: 1,985 Moderator
    Hi @Invisible_me

    I'm so sorry to hear you're having trouble logging in. Our website is a bit confusing the login for the boards looks very similar to the login for an area called Your Voices. I think this might be why you're having trouble logging in or it could be a bug! Would you be able to try logging in from this link here?

    Let me know if that works :)

    - Aife
    We're @Aife@Mike, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • MirabelleMirabelle Owl Whisperer Kensington.Posts: 1,020 Fanatical Poster
    Hey @Invisible_me

    May I suggest also that if you have Firefox browser that you bookmark the forum, set its URL to the Firefox Toolbar? (It's easily deleted). Then you will have quick access. Similarly with Chrome.
    'If you think education is expensive, try estimating the cost of ignorance'.

    - Howard Gardner
  • Invisible_meInvisible_me Posts: 132 The Mix convert
    The Mix wrote: »
    Hi @Invisible_me

    I'm so sorry to hear you're having trouble logging in. Our website is a bit confusing the login for the boards looks very similar to the login for an area called Your Voices. I think this might be why you're having trouble logging in or it could be a bug! Would you be able to try logging in from this link here?

    Let me know if that works :)

    - Aife
    Hi there Aife,

    That link did work- and I was able to log on....

    I'm so confused with the 'your voices' area.

    Invisible_me
  • The MixThe Mix Staff team Posts: 1,985 Moderator
    Hey @Invisible_me

    That's great to hear that link worked for you. Yeah the Your Voices area is very confusing, the login in areas look exactly the same. Feel free to bookmark the page like @Mirabelle suggested.

    All the best,

    - Aife
    We're @Aife@Mike, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Invisible_meInvisible_me Posts: 132 The Mix convert
    Thanks!!
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