Home Help Desk
Read the community guidelines before posting ✨

Difficulty logging in

Invisible_meInvisible_me MiniposterPosts: 138 The Mix Convert
Hello there,

So, I am difficulty logging on. I have to go onto my emails and click on a post link and log on from there, It doesn't let me log on directly from the site.

Any ideas why? It's getting rather frustrating.

Thanks

In_me

Comments

  • MirabelleMirabelle Owl Whisperer Kensington.Posts: 1,020 The Mix Regular
    I am sorry this has happened, but am sure @The Mix staff will be able to help you tomorrow morning.

    Wishing you all the best,

    -Belle
  • TheMixTheMix Community Manager The Mix HQPosts: 2,829 Boards Guru
    Hi @Invisible_me

    I'm so sorry to hear you're having trouble logging in. Our website is a bit confusing the login for the boards looks very similar to the login for an area called Your Voices. I think this might be why you're having trouble logging in or it could be a bug! Would you be able to try logging in from this link here?

    Let me know if that works :)

    - Aife
    We're @Aife, @Emma_, and @Mike - the staff team here at The Mix.

    If you're worried about another member, use the report button to make sure a moderator sees it ASAP.

    Our private messages are monitored Monday - Sunday (9.30 am - 5.30 pm) and we aim to reply within 24 hours. We have a great team of moderators looking after the community outside of those hours to check in on any reported posts.

    If you would like more information on using the discussion boards, ask at the Help Desk, check out How to use the discussion boards, or send us a private message.

    We're not able to provide support via this account but if you're having suicidal thoughts or need support urgently for any reason, please contact Crisis Messenger or call 999.
  • MirabelleMirabelle Owl Whisperer Kensington.Posts: 1,020 The Mix Regular
    Hey @Invisible_me

    May I suggest also that if you have Firefox browser that you bookmark the forum, set its URL to the Firefox Toolbar? (It's easily deleted). Then you will have quick access. Similarly with Chrome.
  • Invisible_meInvisible_me Miniposter Posts: 138 The Mix Convert
    The Mix wrote: »
    Hi @Invisible_me

    I'm so sorry to hear you're having trouble logging in. Our website is a bit confusing the login for the boards looks very similar to the login for an area called Your Voices. I think this might be why you're having trouble logging in or it could be a bug! Would you be able to try logging in from this link here?

    Let me know if that works :)

    - Aife
    Hi there Aife,

    That link did work- and I was able to log on....

    I'm so confused with the 'your voices' area.

    Invisible_me
  • TheMixTheMix Community Manager The Mix HQPosts: 2,829 Boards Guru
    Hey @Invisible_me

    That's great to hear that link worked for you. Yeah the Your Voices area is very confusing, the login in areas look exactly the same. Feel free to bookmark the page like @Mirabelle suggested.

    All the best,

    - Aife
    We're @Aife, @Emma_, and @Mike - the staff team here at The Mix.

    If you're worried about another member, use the report button to make sure a moderator sees it ASAP.

    Our private messages are monitored Monday - Sunday (9.30 am - 5.30 pm) and we aim to reply within 24 hours. We have a great team of moderators looking after the community outside of those hours to check in on any reported posts.

    If you would like more information on using the discussion boards, ask at the Help Desk, check out How to use the discussion boards, or send us a private message.

    We're not able to provide support via this account but if you're having suicidal thoughts or need support urgently for any reason, please contact Crisis Messenger or call 999.
  • Invisible_meInvisible_me Miniposter Posts: 138 The Mix Convert
    Thanks!!
Sign In or Register to comment.