Home› Help Desk
If you need urgent support, call 999 or go to your nearest A&E. For Crisis Support (open 24/7) text THEMIX to 85258.
Want to share your experience of using our Community?

We're collecting Community Case Studies which could be used on our website, on social media, shared with our volunteers, or shared with third parties who may be interested to hear how online communities help people.

Click here to fill out our anonymous form

Slight problem

Former MemberFormer Member Carer/musicianPosts: 819 Part of The Mix Family
edited January 2023 in Help Desk
Hi
​Since the recent update on the boards (Looks really good by the way).
​I'm not sure if I am alone with this problem but the boards haven't been working on my phone and when I say haven't been working I mean everything has been moved to one side and if you try and open something it won't open how it should do I will try putting up a few pictured.
Post edited by JustV on

Comments

  • TheMixTheMix Posts: 3,257 Boards Guru
    Hey @Abigail thanks so much for sharing these screenshots, they are really helpful. We've noticed the boards have been having some technical difficulties over the past couple days. We're not quite sure why, it's possible it could be do with the new update and boards URL. We'll check in with our tech team tomorrow and hopefully get everything up and running again soon.

    - Aife
  • Former MemberFormer Member Carer/musician Posts: 819 Part of The Mix Family
    Thank you. It would be helpful as I don't always have access to a computer all the time and college computers are annoying and hard to work. sadly.
  • Past UserPast User Posts: 976 Part of The Mix Family
    The user and all related content has been deleted.
  • Former MemberFormer Member Carer/musician Posts: 819 Part of The Mix Family
    @TheMix Just a little update for you. The boards do work but not on my normal phone. Im using an Samsung S5 for the board and my normal phone is the Samsung S7 edge so I'm not sure why its working on 1 but not on the other.
  • TheMixTheMix Posts: 3,257 Boards Guru
    Thanks @Abigail we'll get our tech team to look into this for you.

    All the best,

    - Aife
  • Former MemberFormer Member Carer/musician Posts: 819 Part of The Mix Family
    @TheMix i was going to let you know yesterday but i didn't eant the technology to just glitch and go back to the way it was. I think its started working on my phone again (Samsung S7 edge). Wired and i don't know why it happened but heyho 70
  • TheMixTheMix Posts: 3,257 Boards Guru
    @Abigail - ahh, good news then! Not sure why either, but I'm glad it's started working again. :) Thanks for keeping us posted!

    Mike
  • Former MemberFormer Member Fast Newbie Posts: 23 Boards Initiate
    I hope it would be helpful for me but I don't have access to a computer all the time and college computers. Thanks for sharing, keep sharing more and more information.
Sign In or Register to comment.