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The telephone counselling

LostsenseLostsense Posts: 1,329 Wise Owl
in Help Desk
Does anyone know why the telephone counselling are not taking on any new refferals? The message that says its not taking on any new refferals due to high demand seems to have been up for a very long time! Has someome forgot to change it back?

Comments

  • LostsenseLostsense Posts: 1,329 Wise Owl
    Hey

    WEBCHAT COUNSELLING HOW EXCITING!

    It does indeed. Thanks so much for quick response
  • TheMixTheMix Community Manager The Mix HQPosts: 2,819 Boards Guru
    Hey Lostsense,

    Just a quick update on this. Phone counseling should be re-opening referrals in a couple of weeks (mid-August) :)
    Keep an eye on this page.

    - James
    We're @Aife, @Emma_, and @Mike - the staff team here at The Mix.

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  • LostsenseLostsense Posts: 1,329 Wise Owl
    Thankyou🖒
  • TheMixTheMix Community Manager The Mix HQPosts: 2,819 Boards Guru
    Just to let everyone know, our telephone counselling service has now re-opened and is accepting referrals again! :yippe:

    Mike
    We're @Aife, @Emma_, and @Mike - the staff team here at The Mix.

    If you're worried about another member, use the report button to make sure a moderator sees it ASAP.

    Our private messages are monitored Monday - Sunday (9.30 am - 5.30 pm) and we aim to reply within 24 hours. We have a great team of moderators looking after the community outside of those hours to check in on any reported posts.

    If you would like more information on using the discussion boards, ask at the Help Desk, check out How to use the discussion boards, or send us a private message.

    We're not able to provide support via this account but if you're having suicidal thoughts or need support urgently for any reason, please contact Crisis Messenger or call 999.
  • LostsenseLostsense Posts: 1,329 Wise Owl
    Just noticed 🙂 thanks 🖒
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