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Problems with live-chat

Former Member Posts: 1,876,323 The Mix Honorary Guru

October 2015 in Help Desk

My live chat doesn't work, what can I do?
theres no join button or anything just the info and dates

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Former Member Posts: 1,876,323 The Mix Honorary Guru

October 2015

Live chats only run from 8-9:30 Sunday - Thursday, so if you're trying to access it out of those hours that will be why you're not able to find a join button

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Former Member Posts: 1,876,323 The Mix Honorary Guru

October 2015

Hey Peter,

As Hiccup says you should also be able to see the times on the live chat page: http://www.thesite.org/chat/live-chat

Support chat is open tonight (Tuesday) from 8-9.30pm

When it's open a join button will appear :yes:

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Former Member Posts: 1,876,323 The Mix Honorary Guru

November 2015

Hey im new am i welcome to come to chats?

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Former Member Posts: 1,876,323 The Mix Honorary Guru

November 2015

Hey @kirstyo :wave:

Welcome to TheSite!

You are welcome to join the chats when they are open If you head over to this page, under General chat, or Support chat you will see the 'Join the chat' button. This button only appears when the live chat is open (Sunday to Thursday) - so you can click join between 8 - 9.30pm.

You can also learn more about Live chat here and how to use the site here

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Former Member Posts: 1,876,323 The Mix Honorary Guru

November 2015

Hello.

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Former Member Posts: 1,876,323 The Mix Honorary Guru

November 2015

Hi @RavenM - if you're looking for live chat the dates and times are all on this page: http://www.thesite.org/chat/live-chat

If you need any help settling in then you might like to post a hello in the Introduce Yourself forum

See you around :wave:

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