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Problems with live-chat

Former MemberFormer Member Posts: 1,875,648 The Mix Honorary Guru
in Help Desk
My live chat doesn't work, what can I do?
theres no join button or anything just the info and dates

Comments

  • Former MemberFormer Member Posts: 1,875,648 The Mix Honorary Guru
    Live chats only run from 8-9:30 Sunday - Thursday, so if you're trying to access it out of those hours that will be why you're not able to find a join button :)
  • Former MemberFormer Member Posts: 1,875,648 The Mix Honorary Guru
    Hey Peter,

    As Hiccup says you should also be able to see the times on the live chat page: http://www.thesite.org/chat/live-chat

    Support chat is open tonight (Tuesday) from 8-9.30pm

    When it's open a join button will appear :yes:


  • Former MemberFormer Member Posts: 1,875,648 The Mix Honorary Guru
    Hey im new am i welcome to come to chats?
  • Former MemberFormer Member Posts: 1,875,648 The Mix Honorary Guru
    Hey @kirstyo :wave:

    Welcome to TheSite!

    You are welcome to join the chats when they are open :) If you head over to this page, under General chat, or Support chat you will see the 'Join the chat' button. This button only appears when the live chat is open (Sunday to Thursday) - so you can click join between 8 - 9.30pm.

    You can also learn more about Live chat here and how to use the site here
  • Former MemberFormer Member Posts: 1,875,648 The Mix Honorary Guru
    Hello.
  • Former MemberFormer Member Posts: 1,875,648 The Mix Honorary Guru
    Hi @RavenM - if you're looking for live chat the dates and times are all on this page: http://www.thesite.org/chat/live-chat

    If you need any help settling in then you might like to post a hello in the Introduce Yourself forum :)

    See you around :wave:
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