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credit agency problems

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You can get a copy of your credit report for the statutory fee of £2 per report from each of the three credit reference agencies Experian, Equifax and Call Credit. Experian are the biggest credit reference agency. It might be worth getting a copy of your report and that of your partner to make sure that there's nothing untoward on the file.
Other things which can cause potential problems with getting credit are if you have unused credit limits on anything such as credit/store cards/overdrafts. It's always best to reduce/close unused facilities as applications for new credit can be affected by these. Often the decision is declined due to the lender feeling you have access to too much credit either with themselves or elsewhere.
Also if you've had a loan in the past, I have heard of accounts not being closed properly once the debt is paid off, so it still shows as unpaid debt when the credit report is run. Always worth checking your credit report after you've made your final repayment on a loan, etc.