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Dodgy phone bill
Former Member
Posts: 1,876,323 The Mix Honorary Guru
So i moved to orange about 2 months ago, 15 pounds a month, 100 minutes and unlimited texts.
I have a magic number to my boyfriend, so thats free. I do ring other people, but i always make sure i never go over my minutes. And i know for a fact i havnt in these last two months.
I know when they say "unlimited" its not actually "unlimited" but i know i dont texted enough to go over the thousands of texts that you get.
So my first bill was £28 quid, i was really shocked but i thought that "oh, its the first month, i might have ran up that bill while the contract was still setting up" (I did ring my boyfriend up for about an hour that night bfore my magic number was set up - so i thought that might have been it) Didn't think much of it, hid my bill in my room without looking at it, and so my mum couldnt find it.
My second bill comes through, £25 quid! Now after the last bill, i was extremely careful to keep tabs on my minutes (bearing in mind the magic numbers had been set up now) i knew i had about 30 minutes left before my new minutes, texts ect... for the month came through, so i was quite shocked. I went through my bill, and i found that i hadnt spent 8 quid (taking VAT off) and i jsut cant understand where its come from? so i tooka PROPER gander at my last bill (the 28 quid one) and i spent 5 pounds on something, which is i knew about, so taking VAT off it, theres another 8 quid unaccounted for, i really dont understad whats happening? The money is coming from my mums account, shes struggling with money atm and also my brother has a contract with them, (he hasnt had his first bill yet) and if its the same thing happeneing with his, my mum could be paying up to 50 quid a month for contracts, when really its suppoe to be 30.
Any ideas what i can do?
Has anyone else had this problem? i've talked to some of my mates and they have said the same thing...
I have a magic number to my boyfriend, so thats free. I do ring other people, but i always make sure i never go over my minutes. And i know for a fact i havnt in these last two months.
I know when they say "unlimited" its not actually "unlimited" but i know i dont texted enough to go over the thousands of texts that you get.
So my first bill was £28 quid, i was really shocked but i thought that "oh, its the first month, i might have ran up that bill while the contract was still setting up" (I did ring my boyfriend up for about an hour that night bfore my magic number was set up - so i thought that might have been it) Didn't think much of it, hid my bill in my room without looking at it, and so my mum couldnt find it.
My second bill comes through, £25 quid! Now after the last bill, i was extremely careful to keep tabs on my minutes (bearing in mind the magic numbers had been set up now) i knew i had about 30 minutes left before my new minutes, texts ect... for the month came through, so i was quite shocked. I went through my bill, and i found that i hadnt spent 8 quid (taking VAT off) and i jsut cant understand where its come from? so i tooka PROPER gander at my last bill (the 28 quid one) and i spent 5 pounds on something, which is i knew about, so taking VAT off it, theres another 8 quid unaccounted for, i really dont understad whats happening? The money is coming from my mums account, shes struggling with money atm and also my brother has a contract with them, (he hasnt had his first bill yet) and if its the same thing happeneing with his, my mum could be paying up to 50 quid a month for contracts, when really its suppoe to be 30.
Any ideas what i can do?
Has anyone else had this problem? i've talked to some of my mates and they have said the same thing...
0
Comments
Call customer services and ask them to explain it.
I suppose that was the logical thing....but i've talked to some friends, and they have said te same things happened to them, they've called up orange and still nothings changed. If the same thing happens with me, is it possible to take it up further, with someone higher?
There is a communications watchdog, but your first contact would still have to be with the company concerned.
I know I have 2 of these in my name for my sis and a friend, they are always about £18 - £20 due to vat! When its higher it is actually coz they have gone over there minutes or sent picture messages! x
the thing is, i know i cant go over my messages, and i proberly send about 2/3 picture messages per month
I guess i will have to ring customer services, which takes forever...
I rang them yesterday 3 times and it was quite quick if thats any help
Also note 0845 numbers are not inclusive anymore, because phone companies are arsewipes.
Ah i never though about that, my mum was the on that ordered it as its on her bank account, i DID tell her to un-tick the box for the insurance, but shes got a memory like a bloody goldfish.
Is there anyway i could find out if it is? im sure it doesnt mention anything about it on the bill though...
phone them up should sort it out quite quickly
http://i28.tinypic.com/2m5nlhf.jpg
(i dont know if thats clear enough, i jut forgot how to post a photo properly
yeah just phoen them up and tell them to remove it if u dnt use it x
Orange are quite crafty with their internet - when you sign up with them, you usually get a month or two free internet - they should then send you a text saying if you want to cancel it, ring customer service, otherwise it will be X pounds per month.
Give em a call and ask them