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What should i do about this?
Former Member
Posts: 1,876,323 The Mix Honorary Guru
On 11th March i accidently signed up for amazon prime (a yearly subscription of £49 that gives free delivery), when i accidently clicked on the "sign up" button there wasn't even a confirmation page as usual when purchasing things it just billed me instantly, and as my card details are already registered with them i was charged, without even being asked to confirm, needless to say i was very pissed off.
Anyway, i then went and read about it, and it says i can cancel my amazon prime account as long as i haven't ordered anything since signing up, which i havent, and that they will refund the full fee. So i applied to cancel my account giving the reason that i signed up in error. It said this could take UP TO 2 days.
Its now been 3 weeks and its still saying its "pending cancellation".
Im really hacked off! I want my £49 now, I am entitled to it.
I was thinking of giving them another week and if i've still not got my money then writing to them, but I have a feeling this will do no good as they are such a big company.
Can i do anything about this? Surely I should recieve more than £49 for having to wait this long for my own money back.
Anyway, i then went and read about it, and it says i can cancel my amazon prime account as long as i haven't ordered anything since signing up, which i havent, and that they will refund the full fee. So i applied to cancel my account giving the reason that i signed up in error. It said this could take UP TO 2 days.
Its now been 3 weeks and its still saying its "pending cancellation".
Im really hacked off! I want my £49 now, I am entitled to it.
I was thinking of giving them another week and if i've still not got my money then writing to them, but I have a feeling this will do no good as they are such a big company.
Can i do anything about this? Surely I should recieve more than £49 for having to wait this long for my own money back.
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Comments
Whoa there pickle, they might not be aware of the glitch that's happened on your account as think of all the other customers they have, they can't always go and check every detail. Not to avodcate their lax approach to getting your money back, but you didn't need to leave it three weeks either.
Just phone them, and get them to reimburse your call also.
Kick up this much of a fuss but ONLY once you've explained the situation, they're more likely to listen if you're calm and collected to explain as to why you're calling, then unleash the fucking fury cause you'll have justified why you feel that way.
To be fair they didn't actually steal it from you, you pressed the button to sign up for Prime, even if it was an accident....
Have you checked the terms and conditions to see if there is a minimum period for them to refund it? Normally regular t&c say 28 days.
they did steal it though, they gave lack of information and its almost as if it was a trick, its common courtesy to have a confirm thing so the customer is fully aware that £49 is about to be taken from them
and yeh it says it can be cancelled at any time before a purchase
The annoying thing is, i've been wanting to buy things off there but cant till they refund this
If it said up to 2 days then why haven't you said anything, even an email after three weeks?
ive sent an email in complaint but have had no reply or action as of yet
"Click the button below to start your Amazon Prime membership. We'll charge your credit card £49 for the next year and annually after that as long as you want to remain a member.
By clicking the button below, you acknowledge that you have read and agreed to the Terms and Conditions, and authorize us to charge the credit card above or another available credit card on file."
Cause if you are, then to be fair I can't see why you're getting so annoyed. There's even a bit below the "sign up" that say's "no thanks" and you can close the page on the top right hand corner. It might have been a mistake, but only because you didn't read the page properly rather than anything underhand Amazon did.
Like I said, check the t&c to see if there's a time limit on the return, but to be honest I don't think Amazon has done anything wrong in this case.
Infact, I'd be more pissed off if I was amazon and you were ringing and speaking in a shitty tone. It's your own fault.
Well to be fair it is your fault, so to expect you to put in a bit of effort to sort it out isn't unreasonable.
fair enough your refund should have gone through but you cant instantly expect them to recognise there is a problem with it. its like standing around in a supermarket expecting the checkout to know you are waiting for a refund.
saying they stole it is out of order.
do something about it!
They have lied, not me.
Everyone is acting like im demanding a refund when they haven't offered one!
And i havent spoke to amazon in a shitty tone, to whoever suggested that. Your in no position to judge how rude or non rude i am. I speak to people politely to people over the phone thank you
no its like a supermarket offering a refund service within 2 days, me requesting one but them ignoring me for over 3 weeks.
If i knew they would reimburse my phonecall cost then i'd ring them
I have send them an email via their website but heard nothing, do you think a letter would work?
If you are going to spend 30p on a first class stamp and actually go through with the bother of writing a letter then I would just phone them. I know you have said that you have no landline phone and stuff but just swallow your pride and ring. It's a normal number - not high rate or owt.
Think of it this way, are you going to pay £2 for your initial mistake or £49 or whatever it is.
I've spent over £10 on calls to that sort of number before from my mobile, after being put on hold etc so its not really a matte rof pride. 30p for a stamp i can afford.
But yes i see your logic
Call them on a fucking freephone number then.
Cost you nothing... and don't complain these calls aren't free from a mobile ... CALL FROM A PAYPHONE!
Took me 5 seconds to find this number. Why didn't you take some time to do so, instead of waiting 3 weeks, then getting in a strop on here.
thank you for the number, but im not in a strop your the one swearing at me not vice verser
Blimey, you ask for a bit of advice and just get people not listening, pointing blame and being rude instead.
I have no landline, a PAYG mobile, not much money and live in the middle of nowhere, so until i get into town i wont be able to use a payphone. i've waited 3 weeks to ask advice as i havent had time. Why am i explaining myself
I like swearing - makes me seem 'ard, on the net *smirk*
Whilst I understand you're upset, take a deep breath - I don't think amazon have stolen your money if you clicked the button. But I would have expected as a customer to have been refunded within 3 weeks, and if not I'd be asking why. Send them another online e-mail, I've done that before and usually <24 hour response.
you won't phone them to check there isn't a problem issuing a refund for a mistake that you made in the first place but its all amazon's fault
you are the worst kind of customer in my opinion, the one who fucks up, doesn't bother asking when there is a problem and then rants and complains cos their mistake hasn't been rectified yet they haven't let the relevant people know there is more of a problem
/rant
Well your entitled to your opinion, but it wasnt a matter of not wanting to ring them, its that i couldnt afford to. Considering they offer a full refund regardless of whether signing up was a mistake or not- i was not in the wrong and had not made a mistake by requesting my refund. Your making it sound like i was demanding something they didnt promise.
They were the ones saying the refund will take 2 days and they were the ones that didnt live up to this. I sent emails and it got rectified, therefore i did "bother" asking if there was a problem, and because of the actions i took the problem got rectified.
They were fully aware of their (yes their) mistake as i informed them. It has absolutely nothing to do with the fact that i signed up by accident.
so why dont you get your facts straight before talking out of your arse.
/rant.
thank you, i'll keep that for future reference