Essential support for under 25s
Essential support for under 25s
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Comments
The nice chap gave a months line rental back!!
Btw button moon, why havent you had your phone for 3 months :S? That is bad..
To Rachie: I did think that but when they said we will dispatch a new K850 for you withing 24 hours of receiveing your faulty one, they said nothing about the weekend...
To anyone: is it true that I can downgrade my contract after 9 months? I am on an 18 month contract of £30 a month and have been charged over £100 because ive been using my K850 as a modem
But they do have an unlimited data tariff now and probably some sort of bolt on, bri would know more.*
*they're subject to fair use policies but everything is these days.
What e-mail adress did you e-mail it to?
If I get a call like that I'll give them my work email address and get them to email it from there, I'll then speak to returns and get the handset dispatched. It's a good idea to call before 4pm if you want it dispatched that day.
As far as your data bolt on if you're looking to use your phone as a modem then you're aswell going for the o2 Web Max - 3GB for £30.00 every month. If you were just using it for medium - heavy browsing then I'd recommend the o2 Web Bolt On which is 200MB for £7.50 per month.
Bri - I was told to email my reference number and address etc to '[email protected]', and that was at about 5...what will they actually do?
They'll check it against the Royal Mail website and see if it's been received then they'll release the handset and get it delivered.
There's usually a bit of a backlog on the emails though, I'd try and give Customer Services a call and chase it up otherwise it'll take longer.
20p per minute, bear in mind that all 08 numbers (including 0800) are charged at that price.
Sorry buddy, should have said it's free to call o2 from your o2 phone
i.e
£30 to £25 to £20 etc
O2 are deneying recieveing my phone, Royal mail said it was delivered the day after I sent it(Thursday).
They want me to fax a copy of proof of posting through. How many people actually have a fax machine?
So I have to travel 25 miles to get an O2 shop to do it.
Its getting riddiculas now :mad:
Thats what I thought. Scanning it. Tbh all they need is the reference code but the girl I spoke to was having none of it.
Quite often you can pay to fax things in places like libraries, I know theres some shops round here you can do it from too.
Offers open anyway.
Sara - You could try phoning them again, you may get a more understanding person and they may just accept the reference number. I have had problems resolved by doing this...
OMG I just tried tracking my order and it says on the Parceline website that they came at 15:19 and I wasn't in so they left a yellow card? It also says I have a white door. Theres no card at my house and I do not have a white door!
God, I remember having to do that for 3, explain it in great detail and the whole shebang, urrrrgh. :banghead:
Don't be offended but I am so glad I don't work in a call centre anymore. 'Mon the office work!
I know, I didn't know how cushy Mailbox in 3 was till I started in o2 - made about 1 outbound call the whole time I was there.
Getting pissed off with being on the phones like, had a hangover this morning and the first call of the day was somebody who didn't speak English but insisted on holding her screaming baby right up to the phone and just about blowing my eardrum off :grump: