Network/Internet Problems

Former Member

I realise this is quite specific to the network I'm on etc but thought it was worth an ask. I'm a student in halls on the uni LAN and I appeared to have no internet at all this morning, Outlook can't find my mail, and IE can't connect.

Then I try msn and that works fine....

Then I try Firefox, and that works fine for everything apart from uni stuff, no department pages, no webmail, no uni website, no college website.

Is there anything I can try or do I just need to hang on and wait for it all to reappear?

Former Member

Can IE connect if you type in a random (non-uni) page address? If it's just the home page failing to load and the home page is a uni page, then you've got your answer - the uni stuff is offline.

Former Member

Nope, homepage is BBC News.

Former Member

Looks like you need your student login to access your uni departmental pages and their webmail. It was the same with my uni. If you're unsure what your ID is, just ask your uni helpdesk. Bring your NUS card so that they know who you are and you aren't fibbing!

Saeed M

It's possible that a couple of your uni servers are down, including one that is used as the gateway server for IE.

Former Member

Cheers Saeed, that's what turned out to be the case. Had me rather confused when some bits worked and some bits didn't.

Thanks for the suggestion Monserrat, but generally you can get to uni websites without needing passwords. Would make life rather difficult for anyone from the outside world to see them otherwise.