Can I Get My Phone Repaired?

Former Member

On Wednesday, I was in London and was listening to the MP3 player on my phone and started hearing a cracking noise. Also heard it again yesterday. I went into the O2 shop yesterday (as it's an O2 phone) and asked them about it. I got told that they don't actually repair it, but it gets sent off somewhere. They asked me if I had the reciept and I said no. I then asked if I can still get it repaired even though it was bought off eBay nrand new and got told again only if I had the receipt.

What happens if I or the seller doesn't have the receipt?

Former Member

What sort of headphones does it use?

If it's normal ones then it's worth trying a different pair of headphones as often the problems lies with the headphones rather than the source.

Former Member

It's O2's own make of earphones.

Former Member

Hmmm, last time I had a run in with an o2 phone I sent it off to an o2 address and it got sorted out there, they sent one back to me in the post.

But if my call to them earlier today is anything to go by their customer service is getting much worse.

Former Member

Melian wrote: »

On Wednesday, I was in London and was listening to the MP3 player on my phone and started hearing a cracking noise. Also heard it again yesterday. I went into the O2 shop yesterday (as it's an O2 phone) and asked them about it. I got told that they don't actually repair it, but it gets sent off somewhere. They asked me if I had the reciept and I said no. I then asked if I can still get it repaired even though it was bought off eBay nrand new and got told again only if I had the receipt.

What happens if I or the seller doesn't have the receipt?

If you haven't got the receipt they should still send it away for you, as it is the manufacturer they send it to, and it is the manufacturer who reimburses the company. (I worked for O2 for 2 years so i know how it works....or worked).

Failing that get in touch with the mnaufacturer direct.

Former Member

I emailed them last night and they told me to ring the number on my phone bill.

It does seem like it is the headphones - I put the MP3 player on last night without the headphones and it worked fine.

Former Member

Know anyone else with the same headphones so you could try it?

Headphones are actually quite fragile things, and if any of the insides get damaged then you often start to hear a crackle.

If it is the headphones there's not a lot that can be done other than replace them.

Former Member

If you got it from an o2 store then it's the o2 store you need to deal with regards the repair - phoning up or e-mailing will get you absolutely nowhere.

To be honest, you're as well just getting a new set of headphones.