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Bt sao tamone calls i didnt make

Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
in Home, Law & Money
Bt have contacted me 3 times by sms to contact them because high cost calls were being made from my landline to sao tamone principe i havn not a notion where that is ive told them no one has made them
apart from that i have a bar by bt on my phone to stop premuim rate calls being made so its impossible at the last count over £40 of calls had been made no i know for sure 100% no one here has done it bt has said wait untill bill comes in and the take it up with 150 i have a feeling i am stuck with this any advice help please :banghead:

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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    What's sao tamone principe? I've never heard of it!

    But my advise would be to look at the bill and moan at BT customer services if you didn't make the calls - though its unusual for a call to appear if you didn't make it... :/
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    well unless my toddlers getting out of bed opening a stair gate creeping down stairs at 12.15 and making calls for 27 minutes to the exotic and beautiful islands of São Tomé and Principe as it says on goggle i dont know as i said all premuim rates are barred anyway by bt as the advisor said herself so how could calls be made its really anoying me because i cant really afford it if i am going to be made too :banghead:
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    JsTJsT Posts: 18,268 Skive's The Limit
    Purplespottylegs wrote: »
    well unless my toddlers getting out of bed opening a stair gate creeping down stairs at 12.15 and making calls for 27 minutes to the exotic and beautiful islands of São Tomé and Principe

    Its possible :p


    Do you have some kind of dialler or virus on your PC? I had one once that rang Guyana randomly and it cost a bomb. I'd check your PC for viruses etc.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    JsT wrote: »
    Its possible :p


    Do you have some kind of dialler or virus on your PC? I had one once that rang Guyana randomly and it cost a bomb. I'd check your PC for viruses etc.

    surely that only works though if you've got diallup? *guess*

    Oh yea, adsl..

    Stone age people. Get cable :yes:
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    oi smart arse i cant get broadband where i live ive done a bit of research on net and it seems i am not the only one with this gripe stone age indeed:p
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    JsTJsT Posts: 18,268 Skive's The Limit
    Purplespottylegs wrote: »
    oi smart arse i cant get broadband where i live ive done a bit of research on net and it seems i am not the only one with this gripe stone age indees:p
    I remember getting one from a dodgy porn site years ago!

    Been looking at anything you should have been? :p
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    http://www.ofcom.org.uk/complain/landline/company/prs/?itemid=285630

    Ok for a start, when you log on check the number that is being dialled in your connection box when your pc is connecting to the net, call and get an immediate bar on international calls placed on your land line and unplug the pc from the phone socket after each net session. Your phone operator does not have to refund you calls made to a number that has been dialled by equipment you have plugged in to the socket, regardless of if you meant to dial it or not.

    Don't just wait until you get the next bill it could be huge.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    thats the thing it is unplugged because we go between laptop and pc and i have a call bar from bt anyway its been in place 2 years or more thats which makes it odd .
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    The call barring you stated you have is premium rate, you need to request international call barring, I do find it strange that you are dialling international rather than premium rate if you do have issues with your PC.

    Do you have any other hardware plugged in such as an alarm that is monitored by a third party, a fax machine etc that you may use for work puropses ?
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Out on interest have you been contacted by anyone claiming that you have won money or have been told you can get a cut of $xxxxx? Have you downlaoded any attachments?


    Have you done a virus and spyware scan on your computer? People used to use numbers in Sao Tome and Principe and either get you to call them or infect your PC with a rouge dialler program.... also check what number your connecting to when connecting to the net as already stated, if it looks something like +23912xxxxxx then it's a rouge dialler calling Tome.
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    Indrid ColdIndrid Cold Posts: 16,688 Skive's The Limit
    If you want a free antivirus program, try www.avast.com .
    If you don't have AV currently, get one. It's silly to use windows without an antivirus.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    There is an anti virus programme on here but i have tried to download the one above it takes 4 hrs which isnt for me on dial up thanks anyway x:chin:
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    You have mates with broadband, surely? Give them a USB drive and ask them nicely to download a free AV program (either Avast or AVG) to it for you. :)
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