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Acer's repair policy
BillieTheBot
Posts: 8,721 Bot
in General Chat
We always tell our customers to back up their data on a regular basis. You never know when a computer develops a fault. Last week, we had a customer's laptop returned to Acer to have one of the internal speakers fixed. Sound was only coming out on one side, and we checked the mixer balance beforehand. The computer arrived back this week (VERY quick for Acer!) and the engineers' report read as follows - "Left speaker found faulty, speaker replaced, HD formatted, performed full system recovery". What was the point of that? If you replace a speaker, you damn well boot the computer up in its current config. If the sound is playing out through both sides, then fault resolved. If the problem was more ambigous i.e. CD burning not working and you need to investigate drivers first, then consider a full recovery.
Why, why, why?
Why, why, why?
Beep boop. I'm a bot.
0
Comments
Did you consent to them doing it first?
Did they back up your data!:chin:
Honestly, HP do the same. Packard bell fucking did the same and gave us a new monitor for no reason!