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🛡️ Our new Confidentiality Policy (explained)
Greetings, weary travellers. 🧙‍♂️ This will be an info-packed post, so grab a drink and put some music on or something before settling in to read. It's information you do need to know! Before I get into it, some background context about The Mix's merger with MHI. A side-effect of this merger is that The Mix and Shout are…
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Direct Messaging (DMs)
We wanted to let you know that we’ve made the decision to turn off Direct Messages (DMs) on the Mix community. This change is part of our commitment to prioritising the safety and wellbeing of all of our members as we are a service for young people. We regularly review our features to ensure they align with best practices…
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Topic Threads Schedule: Every Saturday 🍀
Hello everyone, Lots of you have been sharing that you'd like more support here on the boards, and we absolutely hear you. We want to reassure you that we're still aiming for our vision of providing 7-day-a-week support, and we're working towards building the volunteer capacity that will allow us to offer that <3 In the…
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Bringing Back Support Circle (July 2026)
Do you: find it difficult to be heard in Support Chat or on the discussion boards? prefer to get support in smaller groups where you get more attention? like supporting others? If you answered yes to any of those questions, we might have the perfect space for you! What is Support Circle? Based on feedback from the…
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Some Questions About Community!
Hey all! - We have noticed some things about engagement and other things regarding Community and its activities, and we posed some questions to the Community Connectors. They gave some great insight but also suggested it would be best to give others in the Community the chance to give their ideas. - There is a question in…
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Upcoming March Workshops - Rest and Friendships
Hey everyone, how are you doing? We are excited to announce that the Staff Team are going to trying out something new for you in March by hosting X2 interactive Workshops for you to come along to. The first will take place on Friday 20th March (timing tbc) and will be all about Making Connections Do you find it…
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Mindful Art Workshop - 13/04/26
Hey everyone, how are you doing? For Stress Awareness Month, this April, we have put together a workshop to help you relax, unwind, and destress. - This Mindful Art workshop will teach you some activities that are really great for slowing anxious thoughts, processing emotions, and expressing yourself creatively. - All you…
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Change Management Session (Monday 20th April 6:30pm-7:45pm)
Heya all, - As you know, the changes which were announced have finally come into place (thank you again for your patience with all of this). We have hosted a few change management sessions in the lead up to this taking place, but we want to run another one now that these changes have gone live, and give you all a space to…
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Discussion Board Changes
Hello Community, We wanted to follow up on our previous update shared in January about upcoming changes to the Community, including the introduction of Pre-Moderation, Age Verification and opening hours for the Community Discussion Boards. These updates are about making sure the Community continues to be a safe and…
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Discussion Boards upgrade
Hi everyone, Just to let you know on Monday (27th July), our platform developers will be carrying out a system upgrade to the Discussion Boards. The update is designed to improve the overall performance of the platform, including reducing bugs and making the boards run more smoothly. We've worked closely with our…
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Chatwee Age Verification (6th August 2026)
Hi everyone, As you're all aware, in line with the online safety act, age verification was officially introduced on the Discussion Boards in April. This has allowed us to make sure that all of our users on the Boards are within our age range of 13-25 and helped us to keep the Boards a safe and comfortable space for all.…
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Discussion Board Issues & Problems - Please Share!
Afternoon everyone! Quick question, has anyone been having any issues with the Boards recently, with or without a screen reader? We just want to make sure we understand any issues that you've all been experiencing with how the Boards are working, and who is experiencing those problems, so that we can work to get any…
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Discussion Boards Issues
Hey all! Thanks for bearing with us this morning. The Boards went down unexpectedly, and we're so sorry for the inconvenience this will have caused as we appreciate how important this space is for you all. We've managed to work with our Tech team and the platform developers to identify & resolve the issue, in order to get…
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Join us for a special webinar with the Amy Winehouse Foundation
Hey everyone! We are working with the Amy Winehouse Foundation to run an addiction and recovery themed webinar. During this Zoom webinar, the Amy Winehouse Foundation will share real life stories and experiences, as well as answering your questions about addiction. The webinar will take place on zoom at 7pm, Monday 5th…
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Weekly Schedule w/c 05/10/2026
Happy Monday everyone! Here is this week's schedule which outlines all the different support activities we've got on this week. We'll aim to post these schedules every Monday. Disclaimer: These are also subject to change based on mod and supervisor availability. If we make any changes, this post will be updated ASAP.…
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Group chats tonight (Sunday 30/06/2019)
Hey everyone, Tonight, we have Support Chat and General Chat running from 8-9:30pm. Support Chat: A place to talk about anything on your mind in a safe, supportive environment. Tash and Aman will be modding. General Chat: A place for more light-hearted chat about pretty much anything be it TV, music, the weather, that…
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Group Chats Tonight (Monday 1st July 2019)
Hey everyone, Tonight, we have Support Chat and General Chat running from 8-9:30pm. Support Chat: A place to talk about anything on your mind in a safe, supportive environment. Lauren and Lucy will be modding. General Chat: A place for more light-hearted chat about pretty much anything be it TV, music, the weather, that…
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Group chats tonight (Tuesday 09/07/19)
Afternoon all :) Tonight we have Support Chat and General Chat running from 8-9:30pm. Support Chat: A place to talk about anything on your mind in a safe, supportive environment. Emily and Elijah will be modding. General Chat: A place for more light-hearted chat about pretty much anything be it TV, music, the weather, that…
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Support Circle (Tuesday 16/07/19)
Afternoon everyone, Support Circle will be running as usual on Tuesday 16th July from 7.55-9:30pm, modded by Elena. What is Support Circle? Support Circle follows the same basic
structure as a Support Chat - opening round, support
time, and closing round. Everyone that signs up will have their own time
to chat and be heard…
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Group chats tonight (Sunday 14/07/2019)
Hey everyone, Tonight we have Support Chat and General Chat running from 8-9:30pm. Support Chat: A place to talk about anything on your mind in a safe, supportive environment. Lucy and Amy will be modding. General Chat: A place for more light-hearted chat about pretty much anything be it TV, music, the weather, that…